JOB TITLE: PART-TIME CUSTOMER SERVICE ADVISOR

Location: Belper, Derbyshire
Start Date: 6th October
Training: Training will be full time for the first 5 weeks - The hours will be 8:15 - 4:45 please ensure you can commit to this before applying
Are you an experienced customer service advisor looking for a part-time role? Brook Street is partnering with a leading Boiler company in Belper to offer a fantastic opportunity within their call centre. This role provides a flexible work schedule and excellent benefits.

MINIMUM REQUIREMENTS:

• Proven customer service experience
• GCSE Grade 4 (C) or equivalent in English
• Good knowledge of Microsoft applications and web-based platforms
• Previous contact centre experience is preferred, but not essential

• Customer Support: Handle customer inquiries via telephone, email, SMS, live chat, or WhatsApp to arrange engineer visits.
• Understanding Customer Needs: Assess and understand customers’ situations to provide tailored solutions and deliver outstanding service.
• Service Delivery: Follow contact centre processes, meet performance targets, and ensure a professional and efficient service.