PT Customer Service Agents, ERI -- Flight Benefits, Paid Weekly! at TREGO DUGAN AVIATION OF GRAND ISLAND INC

Millcreek Township, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Jul, 26

Salary

16.0

Posted On

21 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication skills, Ticket processing, Baggage handling, Safety compliance, Security procedures, Wheelchair assistance, Aircraft cleaning, Operations support, Time management, Problem solving, Attention to detail

Industry

Airlines and Aviation

Description

Must be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules. Number of weekly hours may increase or decrease due to seasonal flight changes. Passenger Service Agent General Purpose of Job: This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations, wheelchair assist, and commissary duties as required. Essential Duties and Responsibilities: * Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats * Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements * Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate * Ensures FAA, Airline, and airport regulations are followed * Enforces safety/security measures and protects sensitive zones * Assists Customers with special needs, i.e., Customers who need assistance in boarding * Brings Wheelchair passengers from ticket counter to gates and gates to baggage service * Excellent communication skills * Able to read and write English; bilingual skills a plus * Ability to work efficiently under time constraints * Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays * Must be well groomed and physically fit * Completely clean and search an aircraft * Other duties as assigned * Must pass a ten (10) year background check and pre-employment drug test * Must have authorization to work in the U.S. as defined in the Immigration Act of 1986 * Able to attend required training * Complete all required training * Only complete tasks for which you are fully trained * Report any safety hazard or incident immediately Physical Demands: Must be able to carry 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position. Work Environment: Works both indoors and outdoors with exposure to extreme weather conditions as well as dust and pollen; subject to a variety of mechanical, electrical, chemical, toxic waste and other safety hazards associated with or working around aircraft, vehicles, equipment, fuel etc.; subject to constant and extreme noise, strong odors, fumes and poor lighting due to working at night; possible exposure to disease due to aircraft lavatory work.

Responsibilities

The position involves providing comprehensive customer service, including ticket processing, baggage handling, and assisting passengers with special needs. Additionally, the role requires performing ramp duties, aircraft cleaning, and ensuring compliance with FAA and airline safety regulations.