PT Customer Service Representative at Planet Fitness

Philadelphia, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

12.0

Posted On

16 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Phone Answering, Member Sign Up, Facility Tour, Point Of Sale, Fitness Instruction Promotion, Cleaning, Sanitization, Safety Procedures, Lifting, Computer Proficiency, Following Procedures

Industry

Wellness and Fitness Services

Description

Job DetailsJob Location: L058 Broad St - Philadelphia, PA 19123Job Shift: Second ShiftPart- Time Second shift : Starting at $12 per hour. Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date. At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience. We Are Accountable – Self-starters who pursue excellence. We Are Driven – Problem solvers who deliver results. We Are Passionate – Positive energy with a real desire to help others. We Are Ambitious – Always learning and growing toward success. We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team! Customer Service Representative Benefits: Growth Opportunities over 90% of our management team started as an entry level team member! Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date. Shift-differential pay for select shifts PTO for all employees Employee Assistance Program Free employee Black Card Membership Customer Service Representative Responsibilities: Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience. Answer phones in a friendly manner using information script Greet members, sign up and tour new members, and log amenities. Respond to member questions and concerns in a timely and professional manner Process beverage or merchandise purchases through the point of sale system Promote our unique fitness instruction classes (PE@PF) to our active members and our new members Provide a clean, sanitized and safe club environment. QualificationsJob Requirements: Customer service experience High school diploma/GED equivalent preferred Must be 18 years of age or older Basic computer proficiency Must be able to work in the afternoons Must be dependable and able to follow all closing procedures accurately to ensure the facility is secured and ready for the next business day. Physical Demands: Frequent lifting, carrying, pushing, and pulling Must be able to lift up to 75 lbs. Will encounter cleaning chemicals during shift Frequent climbing, balancing, kneeling and crouching during shift Continual reaching with hands/fingers/arms during shift

Responsibilities

The representative is responsible for delivering superior customer service to members and guests, ensuring a positive and Judgement Free experience. This includes answering phones, greeting members, processing sales, promoting fitness classes, and maintaining a clean and safe club environment.