PT Flatiron Remedy Concierge at Remedy Place

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Feb, 26

Salary

22.0

Posted On

07 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Hospitality, Interpersonal Skills, Time Management, Communication, Problem Solving, Teamwork, Administrative Skills, Holistic Self-Care Knowledge, CRM Knowledge, Positive Attitude, Energetic Disposition, Self-Motivation, Work Ethic, Attention to Detail, Flexibility

Industry

Hospitals and Health Care

Description

ESSENTIAL FUNCTIONS: Concierge and Reception Desk: ● Creates a positive impression on our guests through modeling exemplary service, warmth, and hospitality ● Responsible for adhering to all front desk operational needs such as scheduling services, checking in, and checking out of guests ● Responsible for timely answering of phone and text messages with appropriate responses to questions about services, memberships, and club operations ● Responsible for adhering to hospitality standards for our front desk guest journey ● Assist with administrative and clerical tasks as needed ● Responsible for giving club tours to guests ● Knowledge of our CRM system including all necessary operational features for guest experience Leading Hospitality Services: ● Provide exemplary customer service, by holding true to the Remedy Hospitality Standards ● Recommend services, retail, and F&B to guests in order to enhance their experience ● Communicate guests’ requests and complaints to the appropriate department ● Assist Practitioners services in-providing exemplary customer service standards within our daily operations Guest and Services Support: ● Responsible for administering Remedy guest journey experiences within standard operating procedures ● Responsible for in-depth knowledge of Remedy Education such as benefits & science behind holistic self-care services ● Appropriately respond to questions about services, memberships, club operations ● Assist Club Crew in turning over of all guest experiences and ensuring our space is kept to a highest standard of cleanliness ● Assist group experience instructors with class setup and breakdown ● Eager to assist in all areas of the club as needed with a “no job is too small” attitude ● Troubleshoot issues as they arise throughout the day, including scheduling conflicts, guest/member requests, etc. ● Partake in Remedy Continued Education courses to ensure up-to-date knowledge of remedy experience and education General Club Support: ● Complete all daily operational checklists ● Support operations of club for in-club events, and workshops ● Receive all incoming deliveries ● Assist in tracking & restocking of inventory ● Take on additional tasks as needed to drive revenue/growth, achieve club targets, and support the team at large ● Other duties as assigned ● Stay up to date on all company and club information by regularly checking emails, google charts, newsletters and other company communication channels ● Follow all company guidelines as outlined in employee manual QUALIFICATIONS: ● Must have terrific customer service skills ● A consistently positive attitude ● Basic knowledge and understanding of holistic self-care services and products ● Strong interpersonal skills to interact with high profile clientele ● Must be solution-oriented and self-motivated ● Must have a strong work ethic ● Excellent verbal and written communication skills ● Enthusiastic, energetic, personable, and friendly disposition ● Must enjoy working within a team ● Strong time management skills and practices PHYSICAL DEMANDS + WORK ENVIRONMENT: ● Must be able to be walking / standing during work hours ● Must be able to be on laptop / phone during work hours ● Must be able to to lift at least 50 pounds ● Must be able to bend, kneel, and squat to assist in guest experience ● Must be able to withstand high temperatures WHY JOIN REMEDY PLACE? Be part of a passionate team values excellence, wellness, and connection. Work in an environment where personal growth and collaboration thrive. Competitive salary and discretionary bonus plan. Medical, Vision, Dental, EAP for Full-time employees. Partial employer contribution to dependent benefits for Full-time employees. 401K. Employee Club Membership. The pay range for this role is: 18.00 - 22.00 USD per hour (United States) *This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the company. Remedy Place is an equal opportunity employer. All applicants will be considered for employment without regard to race, religious creed (including religious dress and grooming practices), color, national origin (including language use and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law), ancestry, physical disability, mental disability, medical condition, genetic information, registered domestic partner status, marital status, sex (including pregnancy), sexual orientation, gender, gender identity (including transgender identification), gender expression, age for individuals over forty years of age, military and veteran status of any person, or any other consideration made unlawful by federal, state, or local laws (“protected characteristics”).

Responsibilities

The PT Flatiron Remedy Concierge is responsible for creating a positive guest experience through exemplary service at the front desk, managing guest check-ins and check-outs, and addressing inquiries about services and memberships. Additionally, the role involves supporting club operations, assisting with administrative tasks, and ensuring cleanliness and organization within the club.