PT IT Support Technician at FORTIS Colleges and Institutes

Millcreek, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

0.0

Posted On

08 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hardware support, Software support, System diagnostics, IT equipment installation, Server updates, Cable management, Account management, Technical troubleshooting, IT documentation, Printer support, Scanner support, Computer repair, System configuration

Industry

Higher Education

Description

IT School Support Position Summary: The IT School Support provides level 1 and 2 hardware and software support to the campus administration personnel, students, and faculty. Essential Duties and Responsibilities: Overall * Responds to administration/faculty/student inquiries concerning system(s) operations. * Diagnoses system hardware, software, and operator problems. Provides updates to the College President on open tickets/problem resolutions. * Tracks, prioritizes, and documents requests using an IT support request system. * Installs and configures new computers and other IT equipment as well as repairing and upgrading different types of computers (software and hardware). * Responsible for tracking of IT supplies and equipment (e.g. cables and adapters). * Performs regular updates to servers. * Installs and builds cables for the campus. * Proactively examines current systems in place and inquires about new software/hardware in the market that relates to the campus functions. * Documents systems processes and procedures. * Other duties as assigned. Student Support (Residential/Hybrid) * Responsible for setting up student accounts. * Responds to and troubleshoots all student inquiries regarding access to their accounts, laptops for online classes, and other software required for their courses. Administration/Faculty Support * Responsible for setting up all administration/staff/faculty accounts, which include computers, printers/scanners, and department-specific software. * Educates administration/faculty on the basics of equipment and software. Skills/Competencies/Qualifications: * 2-5 years of IT support experience Education Requirements: Associates degree or equivalent in Computer Science or related field. Bachelor’s degree preferred. Classification: Non-Exempt Work Hours: Approximately 20 hours per week, but may vary daily. Some evening and weekend hours may be required. Travel: Some Working Environment: Interior/Office

Responsibilities

The IT Support Technician provides level 1 and 2 hardware and software support to campus administration, students, and faculty. Responsibilities include diagnosing system issues, managing IT equipment, performing server updates, and documenting system processes.