Category/Area of Expertise:Retail Operations
Job Requisition:452827externalUSA-NC-Concord
Address: USA-NC-Concord-860 South Union St
Store Code: Store 00377 Front End (7209288)

• Smile, greet each customer and provide prompt, accurate and friendly service while engaging with customers to create a personalized checkout experience
• Guide customers to an open SCO register, supporting the SCO experience from start to finish, moving throughout the SCO area being attentive and inviting
• Use Mobile Attendants, as needed, observing customers in service of Fast and Easy
• Navigate customer flow being aware of the customer’s shopping trip
• Assist customers on how to use Self-checkouts properly including use of the hand scanner for a Fast and Easy checkout experience
• Respond timely to customer inquiries and self-checkout system notifications, including Ever seen if applicable, in support of a hassle-free shopping trip
• Monitor multiple self-checkouts for proper customer usage including the accurate scanning of each item
• Remind customers of items located on the bottom of the cart or items under baby seats prior to them completing the transaction
• When needed, assist in scanning the customer’s order and provide instructions on payment ensuring payment has properly processed
• Complete self-checkout voids, age restricted item verifications, Ever seen support (as needed) and any other SCO assist function in accordance with Front End Standard Practice
• Avoid personal conversations with other associates when customers are present
• Follow procedures in handling proper acceptance and payment processing at self-checkout for checks, coupons, etc.
• Maintain alertness and call for assistance when needed to service customers per service standards
• Engage and identify self-checkout customers needing assistance
• Is courteous and helpful to other associates and customers
• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to Food Lion dress code
• Collect and return shopping carts from the self-checkout area
• Ensure the self-checkout area has a neat and clean presentation
• Report any self-checkout issues to the Customer Service Manager or MOD
• Adherent to all company guidelines, policies and standard practices
• Ability to perform troubleshooting steps on self-checkout as needed
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Notify QA of any cleaning issues or maintenance required on front end
• Successfully complete computer-based training (CBT) and training aid courses
• Ensure self-checkouts are supplied with proper bags
• Perform all other duties as assigne