PT Steelhouse Guest Services at Omaha Performing Arts

Omaha, Nebraska, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Feb, 26

Salary

0.0

Posted On

26 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Teamwork, Problem Solving, Safety Awareness, Event Management, Ticketing, Alcohol Compliance, Crowd Management, Training, Professionalism, Adaptability, Attention to Detail, Time Management, Collaboration, Integrity

Industry

Performing Arts

Description

Description Position Summary: As front-line representatives of Omaha Performing Arts, the Guest Services team provides exceptional customer service and ensures every patron has a safe, positive, and enjoyable experience while attending events at Steelhouse Omaha. The Guest Services team performs a variety of duties while adhering to O-pa Core Values of Collaboration, Inclusion, Trust, and Integrity. Position Duties and Responsibilities: Operates walkthrough magnetometers, inspects any bags entering the facility, and ensures prohibited items do not make it inside the facility Scans several different ticket types and directs any guests with ticketing issues to the management team OR a box office representative Promotes upgraded experience opportunities to guests as they enter the facility Helps patrons navigate the building by being familiar with key locations within the facility Performs ID checks and wristband patrons wanting to purchase alcohol. Monitors exit doors to prevent reentry and alcoholic beverages from leaving the venue Works with other departments on closing procedures to ensure the building is clean, orderly and ready for the next event. Attends any required development/training sessions. May perform other duties as assigned Requirements Minimum Experience and Qualifications: Must have internet access for digital performance sign-up as well as a valid email account for digital correspondence Must work well in a fast-paced team environment, while maintaining a degree of composure and professionalism. Highly effective oral communication skills with a variety of patrons Comfortable working for both indoor and outdoor venues. Able to assist with large crowds safely and effectively Must be at least 17 years of age Physical Demands/Working Conditions: Requires acute hearing when providing patron service and advising of time constraints Must be able to work in a loud and noisy environment May be required to lift up to 10 pounds

Responsibilities

The Guest Services team provides exceptional customer service and ensures every patron has a safe, positive, and enjoyable experience while attending events. Duties include operating security equipment, assisting patrons, and promoting upgraded experiences.