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PTC Cloud Service NOC Engineer at PTC

Gurugram, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

0.0

Posted On

15 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cloud Computing, Incident Response, Problem Solving, Teamwork, Documentation, Communication, Docker, Kubernetes, Oracle, SQL, Azure, AWS, IoT Platforms, Monitoring Software, Ticketing Systems, Web Technologies

Industry

Software Development

Description

Work in a 24x7 environment will be scheduled with rotational shifts. Collaborate with various teams to guarantee a unified and efficient incident response Contribute to customer success by ensuring operational service level agreements (SLAs) are met. Mentors' junior members of the team in the areas of product knowledge and technical expertise Bachelor's Degree or equivalent in Engineering / Computer Science Awareness or Experience with Docker container, and Kubernetes on a cloud platform Awareness of Oracle or SQL RDBMS. Awareness in cloud computing platforms, particularly Azure or AWS Experience with IoT Platforms - ThingWorx, IoT Hub is a plus Basic understanding of web technologies like Apache Awareness/Experience with any of tools - Catchpoint, Zabbix, Sumologic, Pagerduty, Icinga monitoring software, or something comparable Awareness/Experience using a Ticketing System like Salesforce or Service Now is a plus Ability to quickly analyze incidents to understand their root causes and impacts. Strong problem-solving skills to devise effective solutions under pressure. Clear and concise communication skills to relay information to teams, stakeholders, and customers. Ability to prioritize tasks effectively to address the most critical issues first. Accurate documentation of incidents, actions taken, and remediation. Ability to remain calm and effective under pressure. Strong teamwork skills to coordinate with various teams and departments. It's about showing up as you are and working alongside some of today's most talented industry leaders to transform the world around you. Are you ready to explore your next career move with us? We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here."

Responsibilities

Work in a 24x7 environment with rotational shifts and collaborate with various teams to ensure efficient incident response. Contribute to customer success by meeting operational service level agreements (SLAs) and mentoring junior team members.