Public Cloud Billing Subject Matter Expert (SME) at NTT DATA

Austin, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Apr, 26

Salary

0.0

Posted On

15 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Financial Management, Billing, Chargeback Processes, Cloud Billing, Resource Unit Tracking, Financial Systems, Dispute Resolution, Analytical Skills, Variance Analysis, Forecasting, Reporting, Budget Planning, Legislative Appropriations, Stakeholder Management, ServiceNow, Process Improvements

Industry

IT Services and IT Consulting

Description

IT Financial Management (ITFM) Billing & Chargeback The SME leads the implementation and ongoing management of IT Financial Management (ITFM) billing and chargeback processes for services consumed within public cloud environments. This responsibility encompasses compiling and validating resource unit (RU) and usage data by utilizing agreed-upon tools and methodologies. The SME ensures the integrity of the billing process by identifying and addressing any data feed issues, applying the correct rates, and aggregating charges to guarantee accurate chargeback invoicing. Additionally, the SME is tasked with maintaining account code tables, which are essential for tracking and reporting billing activities. To facilitate detailed analysis and transparency, the SME ensures that all billed volumes can be drilled down by service, product, and component. This is achieved through the integrated tagging of all relevant items, enabling precise tracking and accurate chargeback allocation throughout the billing cycle. Monthly Billing Operations The SME coordinates with both internal and external stakeholders to review preliminary charges and resource unit (RU) volumes monthly. Responsibilities include presenting and validating monthly invoices and all supporting data and documentation through designated billing tools. The SME also provides detailed variance explanations for fluctuations in RU dollars and volumes, adhering to established thresholds and reporting requirements. Dispute Resolution, Adjustments & Service Credit Management Accurate research and resolution of invoice disputes is a key function of this role. The SME is responsible for issuing prior period adjustments (PPAs) and calculating interest as necessary, ensuring timely corrections and preventing recurring billing issues. The SME responds to service credit claims, and processes credits according to service level agreements (SLAs). Monitoring and completing ServiceNow requests within SLA timeframes are an essential part of this responsibility. Reporting & Forecasting The SME delivers historical and forecasted utilization and cost reports, including 18-month rolling views and budget forecasts to support both annual and biennial planning cycles. Forecasts are adjusted based on technology changes, capacity planning, and service decommissioning. The SME also prepares and presents budget reporting for customers to support annual operating budget reports and biennial Legislative Appropriations Requests (LAR). -5 + years of experience in IT financial management, billing, and chargeback processes for Hyperscalers. -5+ years of Experience with cloud billing, resource unit tracking, and financial systems/tools such as ITFM and ServiceNow. - Experience resolving complex billing disputes and implementing process improvements. - Strong analytical skills for variance analysis, forecasting, and reporting. - Familiarity with public sector or shared services environments is advantageous. - Demonstrated ability to manage large data sets, prepare detailed reports, and support audit and compliance requirements. - Experience with budget planning, legislative appropriations, and financial forecasting. - Excellent communication and stakeholder management abilities. This is a hybrid position with occasional client site work required, so local to Austin, TX is preferred.

Responsibilities

The SME leads the implementation and management of IT Financial Management billing and chargeback processes for public cloud services. Responsibilities include validating usage data, ensuring billing integrity, and coordinating with stakeholders for monthly invoicing.