Public Safety Dispatch Shift Manager at Choctaw Nation of Oklahoma

Durant, Oklahoma, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Apr, 26

Salary

0.0

Posted On

27 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dispatching Experience, Supervisory Experience, OLETS Certification, Computer Skills, Radio Terminology, CAD Software, Emergency Response, Communication Skills, Team Management, Quality Assurance, Training, Customer Service, Incident Management, Log Maintenance, Scheduling, Compliance

Industry

Government Administration

Description

Job Purpose or Objective(s): The Dispatch Shift Manager is responsible for operations and associates while on shift as well as dispatching calls for Tribal Police, Tribal Security and Tribal EMS. You will report to the Dispatch Site Manager. Primary Tasks: 1. Oversee the daily operations of the dispatch center, ensuring dispatchers handle calls efficiently and follow protocols for Tribal Police, Security, and EMS. 2. Manage multiple responsibilities, including monitoring dispatch activities, assisting with escalated incidents, and ensuring team performance while maintaining composure in high-stress situations. 3. Maintain and audit dispatch logs, reports, and call recordings in the assigned computer program to ensure compliance and accuracy. 4. Support scheduling adjustments, manage shift coverage, and assist in planning for dispatcher availability to ensure proper staffing levels. 5. Ensure quality assurance by providing guidance to dispatchers, monitoring calls, and enforcing adherence to policies, procedures, and OLETS (Oklahoma Law Enforcement Telecommunications System) requirements. 6. Assist in dispatcher training, provide coaching on customer service techniques and emergency response procedures, and ensure team members can give and receive instructions effectively. 7. Act as a communication link between dispatch, Tribal Police, Security, EMS, and other departments to coordinate response efforts and ensure smooth operations. 8. Support leadership in dispatch center operations, including OLETS supervision, compliance with regulatory requirements, and handling additional tasks as needed. 9. Other tasks as assigned. Requirements: · 2 years of prior dispatching experience plus 1 year of supervisory experience required · Must be at least 18 years of age. · Able to obtain and maintain OLETS and TAPS certification · Knowledge of personal computers and basic computer functions · Knowledge of communications equipment and proper radio terminology · Full working knowledge of CAD/Dispatch Software and OLETS Terminal · Displays the ability to reason and react calmly and quickly in an emergency. · Ability to communicate with groups and individuals effectively both orally and in writing. About the Choctaw Nation The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity. Benefits Free gym membership Free access to employee health clinic Free lunch for casino & resort associates Earned wages access once per week for hourly Associates Pet insurance Paid vacation / sick time Medical / Dental / Vision 401(K) with company match College tuition reimbursement Short-term disability, long-term disability, and family leave Employee assistance program Employee prescription program CNO Paid Life Insurance Teladoc On Site Dental Clinics (Jet Dental) On Site Mammogram Services Free diabetes and hypertension monitoring benefit (Livongo) Accolade- Concierge Benefits Program Wellness Program that equals savings on health insurance cost (Virgin Pulse) Maternity Care Program (Benefits provided by the Choctaw Nation are based on employment classification) CNO was selected as a winner in both HRDUS' and Forbes' 2022 "Employer of Choice" competitions: Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work in the United States as selected by HRDUS Choctaw Casinos & Resorts received recognition from Forbes as a Best Employer for Diversity in the Travel & Leisure category. Forbes also recognized the Choctaw Casino and Resorts as one of America's Best Employers for New Graduates. #LI-onsite

Responsibilities

The Dispatch Shift Manager oversees the daily operations of the dispatch center, ensuring efficient handling of calls for Tribal Police, Security, and EMS. They also manage team performance, assist with escalated incidents, and maintain compliance with protocols and regulations.