Public Safety Dispatcher at Macalester College

Saint Paul, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Apr, 26

Salary

21.7

Posted On

18 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Radio-Telephone Operations, Emergency Call Processing, Call Screening Techniques, Phone Etiquette, Effective Communication, Problem Solving, Decisive Action, Working Under Pressure, Customer Service, Documentation, Training, Monitoring, Diversity and Inclusion, Administrative Duties, Campus Security, Lost Property Assistance

Industry

Description

Overview The Public Safety Dispatcher is the first point of contact for individuals seeking emergency and non-emergency services. Dispatchers will receive initial calls for service and collaborate with responders using two-way radios, telephone, email and online portals to communicate with staff and emergency responders for a solution that best fits department and college policies and procedures. This person will provide customer service by triaging requests and providing the best solution. The Public Safety Dispatcher will document incoming requests, activities performed and dispositions of calls. Other duties may be assigned if deemed necessary by supervisors. This is a full-time 1.0 position. An example of the schedule 2pm-10pm Monday through Friday; subject to change. About The Department: The Department of Public Safety provides security services and emergency response on campus and develops and maintains the campus Emergency Operations Plan, a broad plan that establishes response protocol and a chain of command for emergencies that threaten the health and safety of the campus community or that disrupt its programs and activities. The plan covers emergencies ranging from natural disasters to terrorist attacks and conforms to state and federal regulations. The plan is reviewed and updated as situations, threats, and resources change. Responsibilities Monitors campus security cameras for irregular or unusual activities. Dispatch, communicate and assist officers throughout the call. Receives incoming requests for services. Determines and implements best course of action. Records pertinent information and activities. Assists community members with lost property, parking passes and general information. Trains, schedules and monitors student dispatchers Performs other administrative duties as assigned by management Engages in and promotes Macalester’s culture of diversity and inclusion, encompassing individuals of any heritage, identity, status or orientation. Qualifications Radio-telephone operations and procedures, understanding of policies and procedures of receiving and processing emergency calls, call screening techniques, phone etiquette, and communicating effectively in oral and written forms. Ability to problem solve, take decisive action, act under pressure, and effectively work with a variety of individuals from various socio- economic, ethnic and cultural backgrounds, in person and over the telephone. Must be able to understand detailed procedures that incorporate multiple campus divisions and departments. Ability to learn and to operate specialized computer systems/software, telephone, radio, and closed-circuit camera system. Compensation The hourly wage for this position will be $20.76-21.70 depending on experience. Benefits: At Macalester, we are proud to offer excellent comprehensive employee benefits. Here are some highlights: 10% employer contributions to the retirement plan. Generous Parental Leave. Outstanding vacation and sick time packages, plus an additional 10 holidays. Comprehensive health insurance plans, including a generous employer contribution to Health Savings Account. Tuition assistance which pays between 75% - 100% of eligible tuition for employee dependents at select institutions. Free primary care for most services through Nice Healthcare when enrolled in a Macalester health plan. Access to the athletics fitness facility, wellness coaching and activities. These are just some of the great benefits Macalester has to offer! To see our full benefits packages and options, please visit our Benefits Page. Satisfactory completion of a criminal background check is a condition of employment. Application Guidelines: For best consideration, please submit your cover letter and resume through the Macalester Employment Opportunities webpage by February 4th, 2026. Interviewing will begin after this date and the role will be posted until filled. Jaclyn Howard Talent Acquisition Manager jhoward3@Macalester.edu Macalester is dedicated to the goal of building a culturally diverse and pluralistic staff committed to working in a multicultural environment and strongly encourages applications from everyone who would add richness to our community, including people of color, individuals with disabilities, women and LGBTQIA+ individuals. Macalester College - Institutional Overview Founded in 1874, Macalester College provides students with the inspiration, insight, and experience to become successful and ethical leaders. Located in flourishing St. Paul, Minnesota, Macalester enrolls over 2,000 students from across the country and around the world. Macalester is a preeminent liberal arts college recognized for its student service and celebration of internationalism. At Macalester, we look at our employees through a whole-person, holistic lens. With comprehensive benefits and well-being programs, we provide and enable our community members to grow and care for themselves, their families, and one another. Our whole-hearted fidelity to community-building and social justice exemplify these ideals. Macalester College continuously prioritizes a culturally diverse and pluralistic community. We value individuals of all backgrounds and lived experiences. Our rich blend of people holding varied identities enhances our strong commitment to multiculturalism and global citizenship. We seek candidates who reflect and strengthen our campus environment. Macalester invites and encourages everyone to apply who would add depth to our community including those from all sexual orientations, races, ethnicities, national origins, genders, religions, abilities, and ages.

Responsibilities

The Public Safety Dispatcher monitors campus security cameras, receives service requests, and determines the best course of action. They also assist community members with lost property and general information.