Public Safety Dispatcher at The Personnel Board of Jefferson County Alabama

Pleasant Groves, Alabama, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Dec, 25

Salary

36.15

Posted On

21 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Emergency Dispatch, Communication, Technology Operation, Database Management, Training, Monitoring, Information Referral

Industry

Government Administration

Description

TARGET CLOSE DATE: 10/03/2025 PAY GRADE: Grade 18 TYPE: Full time JOB SUMMARY: Public Safety Dispatchers support public safety agencies by receiving emergency and non-emergency telephone and radio messages in a communication center, entering all requests for service into the computer-aided dispatch (CAD), and dispatching public safety personnel as warranted. Employees in this job class provide information and referrals to citizens for non-emergency calls. Work is performed in a call center setting and employees operate a technological workstation to include the simultaneous operation of multiple computer monitors, video monitors, telephones, two-way radios, etc. Public Safety Dispatchers do not supervise others. Work is reviewed by the shift supervisor by playing back recorded calls and checking records for accuracy and correctness. COMPENSATION & BENEFITS: Agencies provide competitive pay and comprehensive benefits packages to include medical and dental insurance, employer-sponsored retirement plan (pension), generous paid holidays, sick and vacation leave, and more. Applications for this position will be considered for the following Merit System employing agencies. The pay range for this job varies depending upon the Merit System employing agency. Bessemer $18.89 - $29.30 Birmingham $19.68 - $30.53 Fairfield $17.40 - $27.00 Fultondale $20.49 - $31.79 Gardendale $22.29 - $34.59 Homewood $21.76 - $33.76 Hueytown $20.25 - $31.41 Irondale $23.30 - $36.15 Midfield $15.65 - $24.29 Pleasant Grove $19.64 - $30.47 Tarrant $16.97 - $26.32 MINIMUM QUALIFICATIONS: The following are job-related qualifications that are required for employment consideration for this position: Experience in a customer service-oriented position (e.g., interacting with people, providing information and/or a service). No felony convictions or misdemeanors involving violent offenses or issues of moral turpitude. Willing to submit to a general and criminal background check. Willing to work an 8- or 12-hour shift on any shift or day (e.g., nights, weekends, holidays) and overtime as needed. PREFERRED QUALIFICATIONS: The following are job-related qualifications deemed desirable by Merit System agencies. These qualifications may be considered by a hiring agency when reviewing applications and inviting candidates to participate in subsequent steps in the selection processes. Experience as a public safety dispatcher. Emergency Medical Dispatch (EMD) certification. Emergency Fire Dispatch (EFD) certification. Emergency Police Dispatch (EPD) certification. National Crime Information Center (NCIC) certification. Cardiopulmonary Resuscitation (CPR) certification. TYPICAL JOB DUTIES: Answers and manages calls to allow effective communication and response of emergency responders (i.e., police, fire, emergency medical services (EMS)) for citizens during emergency situations. Provides information and referrals to citizens, public safety personnel, media, etc. by responding to calls involving non-emergency situations. Operates technology-based work station that includes multiple video monitors, multiple software programs running simultaneously, a personal computer, phone lines, headsets, and alarm boards in order to receive, forward, and monitor calls for services. Dispatches public safety personnel (i.e., police, fire, and medical emergency) and informs responding units of pertinent information regarding emergency situations. Monitors responses of public safety personnel and activities of other dispatchers to track progress, maintain communications, and ensure personnel safety. Accesses and maintains suspect and/or incident information by running database queries, updating databases, completing reports/logs, and filing documentation. Monitors the functions of the detention center and ensures inmate safety and well-being. Trains new employees, interns, or temporary employees how to perform the job to ensure employees are able to appropriately handle emergency calls and provide citizen and emergency personnel with necessary information. Performs miscellaneous duties such as attending meetings, handling incoming and outgoing monies for reports, monitoring the weather, and updating information. Engages in activities designed to ensure professional development, awareness of developments in the field, and knowledge of relevant practices, rules, laws, policies, and/or guidelines. PHYSICAL DEMANDS: Job is primarily sedentary involving sitting for long periods of time, but may involve occasional walking or standing for brief periods. WORK ENVIRONMENT: Work is conducted almost exclusively indoors in a call center setting. Work involves use of standard office equipment, such as computer, phone, copier, etc. Job requires working holidays, overtime (e.g., in the morning, during lunch, or after normal working hours), and/or nights. EEO STATEMENT: The Personnel Board of Jefferson County provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment with the Personnel Board of Jefferson County, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Each Merit System member city/agency operate its own equal employment opportunity policies available on the individual city/agency website. ACCOMMODATION: To request an accommodation in the application or hiring process due to your own ongoing medical condition or disability, please contact our Accommodations Coordinator at accommodationrequest@pbjcal.org or phone at 205-279-3500 (select option 1) Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time. The accommodation process is reserved solely for job seekers with disabilities requesting accessibility assistance or accommodation in the job application process. NOTE: This job posting may close before, or be extended beyond, the listed Target Close Date based on the employment needs of the Merit System. More detail regarding this job is available by clicking Apply. DISCLAIMER: This job posting is not meant to be an all-inclusive list of the job duties, responsibilities, or skills and abilities required to do the job and may be changed at the discretion of the Personnel Board at any time. Welcome to JobsQuest! JobsQuest is the gateway to civil service employment in the Merit System of Jefferson County, Alabama. The Merit System is comprised of approximately 8,000 employees in over 800 different kinds of jobs throughout 18 cities and five county-wide agencies within Jefferson County. JobsQuest is administered by The Personnel Board of Jefferson County (PBJC). To learn more about the PBJC, visit our website at http://www.pbjcal.org.

Responsibilities

Public Safety Dispatchers manage emergency and non-emergency calls, dispatching public safety personnel as needed. They operate a technological workstation to ensure effective communication and response during emergencies.