Public Safety Manager | Full-Time | Miami Beach Convention Center at Oak View Group

Miami Beach, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Mar, 26

Salary

70000.0

Posted On

07 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Public Safety, Security Management, CCTV Monitoring, Incident Reporting, Emergency Preparedness, Risk Assessment, Team Management, Communication, Problem Solving, Customer Service, Training, Scheduling, Compliance, Interpersonal Skills, Organizational Skills

Industry

Entertainment Providers

Description

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary As the Public Safety Manager, the health, safety, and security of the MBCC, its Campus, and all who enter said areas will be your top priority. Under the direction of the Director of Public Safety & Transportation, the Public Safety Manager provides leadership to the full-time and part-time Public Safety Supervisors and Public Safety Officers (PSO) and coordinates all event-related public safety staffing, working closely with MBCC Event Managers, the Transportation Department, show management, contract partners, and third-party security vendors. On a daily basis, the Public Safety Manager will oversee shift briefings with Public Safety Supervisors and Officers, monitor the Command Center and CCTV activity, verify life-safety systems are functioning properly, review patrol logs, and patrol the MBCC campus and associated spaces including Collins Canal Park, Rum Room, and Venu. The Public Safety Manager is expected to model the highest standards of integrity, professionalism, and ethical conduct. This role requires a leader who fosters trust, transparency, and accountability across the Public Safety team, ensuring that all actions and decisions align with organizational values and promote a respectful, truthful, and collaborative work environment. This role pays an annual salary of $60,000-$70,000 Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays) This position will remain open until March 6, 2026. About the Venue The award-winning Miami Beach Convention Center (MBCC) welcomes meeting and event planners, exhibitors and attendees to Miami Beach and Miami. Reimagined following a $640-million-dollar renovation, the MBCC provides a world-class, state-of-the-art event venue for exceptional conferences, conventions, tradeshows, and meetings. The new 800-room, connected Grand Hyatt Miami Beach, is under development and slated to open in late 2027. A LEED Silver certified green building, the venue includes a magnificent Grand Ballroom, 500,000 square feet of flexible exhibition halls, 4 junior ballrooms, outdoor terraces & parks, and 84 breakout rooms. The MBCC’s immediate proximity to lively South Beach, Lincoln Road, Ocean Drive, and many other Miami Beach cultural arts attractions make it an ideal venue for your next event. Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES: Directly manages full and part-time MBCC’s Public Safety Supervisors, indirectly supervises Public Safety Officers, third-party contracted security officers and event security contractors. Maintains surveillance, post orders, security standards for MBCC and its Campus, Collins Canal Park, The Venue and Rum Room. Assists with the management, oversight and supervision of the MBCC’s Command Center. Provides leadership, management, supervision, and direction to Public Safety Department employees and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Ensures all operational matters, incident reports, risk concerns, staffing issues, and security-related observations are communicated to the Director of Public Safety & Transportation in a timely manner, regardless of severity, to maintain complete situational awareness and operational alignment. Conducts shift briefings with staff providing necessary information and ensures that the correct staffing levels are maintained. Manages the Public Safety Department checklists and accounts for all public safety and security equipment, supplies, vehicles, and products. Manage the coordination of the MBCC and its Campus security with the various show management, contract partners, exhibitors and sub-contractors. Establishes and oversees goals and objectives for the Public Safety Department. Assists the Director of Public Safety & Transportation in responding to emergency calls, such as demonstrations, protests, disorderly persons, fires, storms, medical and other emergencies requiring action. Reviews and if necessary, completes incident reports. Inspects MBCC for the proper operation of fire detection, prevention, suppression systems, emergency radio network and equipment; and observes, detects, and corrects safety hazards. Manages, assists and or administers the safety/ security contracts Working with key internal and external stakeholders, develops and maintains best practices, policies, rules, SOPs, incident reports and procedures. Oversees and conducts event-specific threat and risk assessments and maintains associated emergency preparedness documentation, including recommendations for staffing levels, screening protocols, access control measures, and law enforcement support. Collaborate with the development, coaching, mentoring, training, and supervision of the MBCC’s Public Safety Department. Manages the interviewing, hiring, training, developing of the Public Safety Department employees to include performance assessments, employee engagement and recognition, training, coaching and disciplining employees in conjunction with Human Resources and Director of Public Safety & Transportation, resolving problems and complaints. Oversees the department’s employee scheduling, timekeeping system, and payroll approval process. Assists with all security equipment and reports any irregularities, shortages and takes appropriate corrective measures. As designated by the Director of Public Safety & Transportation, directly manages and or has oversight of projects, contracts, and budgets Closely collaborates and maintains a very strong relationship with the first responder community and other safety/ security industries and partners on all aspects of health, safety, security, and emergency preparedness. Ensures compliance with all local, state, and federal regulations, including but not limited to NFPA codes, OSHA requirements, Florida Statutes, city ordinances, and MBCC operating standards. Oversees CCTV and access control system functionality, ensuring surveillance coverage, badge access, intrusion alerts, and digital recording compliance meet operational and investigative requirements. Responds to and assists with investigations involving incidents, guest or employee injuries, theft, workplace violence, or other safety/security events, and ensures proper documentation and follow-through. Leads after-action reviews (AARs) following incidents, large events, drills, or emergency activations and ensures corrective actions are logged, assigned, and completed. Supports risk mitigation strategies, including crowd management planning, threat assessments, hazard identification, contractor oversight, and campus safety improvements. Coordinates emergency drills and training (fire evacuation, active threat, medical response, weather emergencies, and workplace safety) in collaboration with Miami Beach Fire, PD, and internal departments. Ensures consistent documentation, communication, and follow-through of all safety and security matters to support accountability, operational alignment, and success metrics. Participates in and represents the Public Safety Department in pre-conference (pre-con) meetings, production meetings, and internal planning sessions to ensure safety and security requirements are identified and implemented. Attends event site visits and campus walk-throughs with clients, show management, and internal stakeholders to assess safety, security, and operational needs. Other duties and responsibilities as assigned. SUPERVISORY RESPONSIBILITIES: Directly supervises employees in the Public Safety Department. Carries out supervisory responsibilities in accordance with OVG policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems. Qualifications QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND EXPERIENCE: High School diploma or G.E.D.; some college preferred. Minimum 3 - 5 years of hands-on security experience. Minimum of 3 years of supervisory experience in security field required. SKILLS AND ABILITIES: Excellent interpersonal, organizational and customer service skills required. Good written and verbal skills. Problem-solving and communication skills. Knowledgeable of the duties of subordinates and rules and regulations of the venue. Clear police record and ability to qualify under existing State security guidelines. Ability to lead a department and provide clear direction. COMPUTER & TECHNOLOGY SKILLS: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for documentation, reporting, presentations, scheduling, and data tracking. Ability to create and maintain incident logs, shift reports, checklists, and performance metrics using Excel and shared drives. Experience with cloud-based platforms (Microsoft OneDrive, SharePoint, Teams) for communication, file management, and departmental collaboration. Strong aptitude for email communication and digital documentation management across multiple departments and vendors. Working knowledge of Honeywell Fire Alarm and Life Safety Systems, including system monitoring, alarms, panel resets, and emergency notifications. Experience operating CCTV and video surveillance systems, including live monitoring, playback review, and exporting footage for investigations. Familiarity with access control systems (badge programming, door schedules, user permissions). Understanding of emergency communication platforms, such as mass notification systems, radio dispatch consoles, and incident alerting tools. CERTIFICATES, LICENSES, REGISTRATIONS: Valid Florida Class D Security License (Required) Valid Driver’s License (Required) OSHA 10-Hour General Industry Certification (Preferred)Fundamental workplace safety training covering hazard recognition, emergency procedures, and safe work practices. CPR, AED, and First Aid Certification(American Heart Association or Red Cross)Required for emergency response readiness. (Preferred) PHYSICAL DEMANDS: These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job. While performing the duties of this job, an employee is regularly required to sit or stand for long periods of time. This position will require a considerable amount of walking. The employee is occasionally required to stoop, kneel, or crouch. Must be able to occasionally lift and/or move up to 50 pounds and carry approximately 20 feet. Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus. Employee must be able to perform repetitive motions. The employee is occasionally exposed to wet and/or humid conditions and extreme heat. Employee must have ability to apply common sense understanding to carry out detailed written or oral instructions. Employee must be able to maintain focus and concentration in an environment with moderate noise. WORKING CONDITIONS: While performing the responsibilities of the Public Safety Manager job, these work environment characteristics are representative of the environment the Public Safety Manager will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the and Public Safety Manager Job. This position works in both indoor and outdoor work settings with mild to adverse exposure to environmental hazards and weather conditions. The incumbent must be able to climb stairs and ladders and walk long distances to access all areas of the venue. The noise level in the work environment is usually mild to loud. Incumbents in this position work in varying settings and will be subject to noise and atmospheric conditions such as fumes, odor, dust, etc. While performing duties of this job the employee may occasionally be exposed to moving vehicles. WORK SCHEDULE: The work schedule of this position typically involves a 5-day work week; however, this will fluctuate based upon the needs of the community, business needs, projects and/or events. Must have the ability to work a flexible schedule including late nights, early mornings, weekends or holidays and the ability to remain available 7 days per week. DRESS CODE: To reflect the professionalism and high standards expected by our guests, clients, and community, all employees, particularly those in leadership and guest-facing roles, are expected to maintain a polished, business-appropriate appearance. This includes neat, professional attire suited to the position and consistent grooming and hygiene. All managers should present themselves in a manner that reinforces their leadership role and upholds the image of the venue at all times. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Responsibilities

The Public Safety Manager oversees the health, safety, and security of the Miami Beach Convention Center and its campus, managing public safety staffing and coordinating with various departments and vendors. This role includes conducting shift briefings, monitoring security systems, and ensuring compliance with safety regulations.