Public Safety Representative at Adler Planetarium

Chicago, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

20.78

Posted On

17 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Public Safety, Security Management, Customer Service, Patrolling, Issue Escalation, Communication, Multitasking, Working Under Pressure, Professionalism, Report Writing, Troubleshooting, De-escalation, First Aid, CPR, AED, Two-Way Radio Operation

Industry

Museums;Historical Sites;and Zoos

Description

Public Safety Representative Full-Time About the Adler Planetarium The Adler Planetarium connects people to the universe and each other. Whether introducing a guest to the Ring Nebula, a neighborhood school to a community partner, a research team to a network of citizen scientists, or one staff member to another, the Adler's focus on meaningful connections dates back nearly a century. Today, the museum typically hosts more than half a million visitors annually and reaches millions more through youth STEAM programs, neighborhood skywatching events, online citizen science, and other outreach efforts. With Adler's support, people of all ages, backgrounds, and abilities gain the confidence to explore their universe together and return to their communities ready to think critically and creatively about any challenge that comes their way. The Position The Adler Planetarium is seeking a Public Safety Representative (PSR) to join our dynamic team on Chicago's Museum Campus. Brief position summary. This individual will also be responsible for: The Public Safety Representative is responsible for maintaining public safety and security for Adler Planetarium staff, visitors, the building, and the grounds. The position ensures the safety of Adler staff and visitors by conducting on-foot patrols of a 155,500-square-foot building while providing outstanding customer service. The team serves as the first point of escalation for issues on the museum floor and communicates pertinent information to building partners to support a safe and positive guest experience. The Work Schedule The typical work schedule for this position is 35 hours per week, with various shifts starting as early as 6 am and ending as late as 2 am. Monday-Sunday. The Compensation & Benefits (Part-Time) Base Pay Range: $19.00-$20.78/hr Work-Life Balance * 35-hour workweek * Eligible to accrue up to 12 vacation days per year to start * 3 sick days as of date of hire (can accrue up to 6.5 days per year) * 7 Adler paid holidays * 4 Personal Holidays (Prorated for new hires starting after January 1st) * Flexible Work Arrangements * Paid Family Bereavement Leave & Jury Duty * Paid Parental Leave Competitive Health Coverage * Medical, Dental, & Vision insurance * Healthcare, Dependent Care & Commuter flexible spending accounts * Adler Paid Short-Term Disability insurance Retirement Savings Plan * 403B plan with Adler match * Adler match is 100% vested immediately * Eligible to enroll as of the date of hire Network of Support through our EAP programs * Resources to help address emotional, legal, and financial issues * Face-to-face, telephonic, and web-based services * Free subscription to the Calm Premium app Employee Loan Program Discounted Onsite Parking Program Free Entrance to Chicago area museums and cultural institutions The Person The best candidate for this position will be experienced in public safety and security management, have strong customer service skills, and work well in a diverse working environment. Ideally, this person will excel at multitasking and be able to provide coverage wherever necessary within the public safety division. Required Qualifications: * High school diploma or equivalent * Available to work Adler private events, which will require some weekends and late evenings, possibly working into the early morning hours, with shifts that could end anytime between 10 pm and 3 am. * 1 year of security experience, managing emergency situations and following emergency protocols. * Prior work experience dealing with customers, troubleshooting, and/or managing stressful situations * Demonstrated ability to work under pressure and take charge in escalating security situations * Ability to remain professional in all interactions with visitors and colleagues, regardless of circumstance, and ability to use a computer to type accurate reports of incidents, injuries, daily activities, and other texts. * Ability to use a computer to type accurate reports of incidents, injuries, daily activities, and other texts. Preferred Qualifications: * Certification in CPR/AED/First Aid * Minimum of 20 hours of security training (de-escalation, active shooter, etc.) * Experience working in a museum or large public venue * Experience communicating with two-way radios and public address systems The Adler Planetarium is dedicated to complying with its Equal Opportunity Employer obligations. All qualified applicants will receive consideration for employment without regard to any characteristic protected by federal, state, or local law. If you need reasonable accommodation for any part of the employment process, please email the Human Resources Department at recruiting@adlerplanetarium.org and provide the nature of your request and your contact information. Accommodation requests will be considered on a case-by-case basis.

Responsibilities

The Public Safety Representative is responsible for maintaining public safety and security for Adler Planetarium staff, visitors, the building, and the grounds through conducting on-foot patrols of the facility. This role also involves serving as the first point of escalation for on-floor issues and communicating pertinent information to building partners to ensure a positive guest experience.