Public Services Representative - FULL TIME at HEITECH SERVICES

Birmingham, Alabama, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Jun, 26

Salary

0.0

Posted On

28 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Biometrics Registration, Fingerprinting, Photography, Signature Capture, Customer Service, Public Interaction, Courtesy, Respectful Treatment, Suitability Clearance, English Proficiency, Typing, Basic Computer Skills, Training Completion

Industry

Business Consulting and Services

Description

Description As a Public Services Representative (Biometrics Finger Technician), you will be responsible for supporting the mission of a government program located in your state. This position works as a part of a dynamic team of professionals assisting the United States Citizenship and Immigration (USCIS) Application Support Center (ASC) operations. This is a regular Full-Time position with the employee reporting onsite Monday through Friday from 7:30 AM to 4:30 PM. Complete biometrics registration (fingerprints, photographs, signatures) for applicants seeking legal immigration to the United States. Verify all who enter the ASC are approved applicants and visitors while ensuring they adhere to all facility processes and procedures to maintain operational efficiency. Provide front-line customer service as representatives of HeiTech Services, our partner Amentum and on behalf of the United States Government. This position must be able to work with the public, display a cheerful and inviting demeanor, manage the applicants with sensitivity and courtesy, and ensure the applicant is treated with respect as a customer of the USCIS ASC. Requirements Skills and Abilities Required: Must be able to obtain and maintain a government-issued suitability clearance. Must be able to speak and write in English. Ability to stand upright on one’s feet for scheduled shift duration, excluding meals and break Ability to hold and grasp applicants’ hands to obtain quality fingerprints Ability to work in a high-paced environment with the public Ability to type and use basic computer skills Successful completion of the biometrics training and certification within 60 days Minimum Education and Experience Required: High School Diploma or equivalent Demonstrated experience in customer service Desired Skills: Ability to speak a foreign language Must be US Citizen and able to obtain a government clearance. HeiTech Services is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity), national origin, age, disability, veteran status, or any other protected status. If you need a reasonable accommodation during the application process, please contact HR@HeiTechServices.com.

Responsibilities

The Public Services Representative will support USCIS Application Support Center operations by completing biometrics registration, including fingerprints, photographs, and signatures, for legal immigration applicants. This role also involves verifying applicant entry and ensuring adherence to all facility processes while providing front-line customer service.