PUBLIC TECHNOLOGY ASSISTANT RFT at St Louis Public Library

St. Louis, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

18.67

Posted On

17 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Technology Assistance, Troubleshooting, Communication, Patience, Relationship Building, Presentation Skills, Flexibility, Organization, Detail-Oriented, Writing, Speaking

Industry

Libraries

Description

St. Louis Public Library Are you passionate about technology? Do you enjoy helping people? Does connecting people with technology and digital resources sound exciting? Come work at the historic Central Library in downtown St. Louis and begin a meaningful career in public service. The St. Louis Public Library makes a considered effort to grow and mentor staff to move within the system as they develop the necessary skills to help community members. Our ideal candidate is someone who will connect the community to our resources to further our primary mission as a customer-centered public library providing vital services to the people of St. Louis. This role requires someone who is enthusiastic, patient, and committed to providing excellent customer service and is comfortable working with the public and providing technology-related assistance. In this role, you will: * Assist customers with the utilization of Library computers, personal devices or other equipment and troubleshoot Library equipment for customers and staff. * Participate in regular team discussions regarding technology, Library services, customer assistance, and other topics. * Communicate with managers regarding needed maintenance or Help Desk tickets for issues with technology. * Provide one-on-one assistance for customers through Tech Connect appointments. You will need to be: * Friendly, patient, and able to build relationships at all levels. * Strategic about assisting customers with different levels of technological proficiency. * Capable of effectively presenting information and responding to questions from customers and staff. * Flexible, positive, and willing to work with staff and colleagues to successfully overcome challenges. * Organized, detail-oriented, and able to work with competing tasks and priorities. You will need to have: * At least six months of customer service experience * An associate’s degree or equivalent from a two-year college or technical school is preferred; a high school diploma, or GED. * Strong communication, writing, speaking, and organizational skills. * Comfort with using and learning technology as the Library continues to evolve. Benefits include: * Competitive salary range starting at $38,835/year * Medical, dental and life insurance * Paid vacation, holidays, and sick days * Pension plan through the Employees Retirement System of the City of St. Louis * 457(b) Deferred Compensation Plan * Partial tuition reimbursement for approved courses * Professional development Hours for this position are: Monday through Thursday, 10:00 - 7:00, Friday 8:30 - 5:00, hours subject to change. About SLPL: St. Louis Public Library is a true urban library, representing the historic center of the St. Louis region: the City of St. Louis. With its roots in the mid-1800s, St. Louis Public Library has a long history of innovation and service, a large and historic collection including rare books and extensive special collections, and a diverse and dedicated staff. Our technology is a major resource throughout the City and beyond, and the Library makes an enormous investment in technology annually to keep them state of the art. We operate in 15 locations in a relatively small city of 61 square miles. These range from our magnificent Central Library – one of the world’s great public libraries – to regional and neighborhood libraries that vary in size and design but are centerpieces in their communities. St. Louis was an early, passionate supporter of library services to children, and that remains a core value and mission. Outreach into our varied communities, marketing the Library’s remarkable strengths, and working with civic and cultural partners to benefit St. Louisans are all closely held values and goals at the Library. To apply: If you are interested in this opportunity, please visit slpl.org [https://slpl.org/]/employment and submit your resume with your application. Thank you!

Responsibilities

The role involves assisting customers with the utilization and troubleshooting of Library computers, personal devices, and other equipment, while also participating in team discussions regarding technology and services. Responsibilities include communicating maintenance needs and providing one-on-one technology assistance through scheduled appointments.