PUBLIC TECHNOLOGY ASSISTANT - RFT at St Louis Public Library

St. Louis, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jan, 26

Salary

17.67

Posted On

07 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Technology Assistance, Training, Communication, Organizational Skills, Problem Solving, Flexibility, Patience, Relationship Building, Detail-Oriented

Industry

Description

Are you passionate about technology? Do you enjoy helping people? Does connecting people with technology and digital resources sound exciting? The St. Louis Public Library’s Buder Branch is seeking a Public Technology Assistant. The Library values the talents and perspectives that a diverse workforce brings and how this positively impacts our services and customer base. We seek people who understand these values to join our team. Our ideal candidate is someone who will connect the community to our resources to further our primary mission as a customer-centered public library providing vital services to the people of St. Louis. This role requires someone who is enthusiastic, patient, and committed to providing excellent customer service and is comfortable working with the public, providing technology-related assistance and heading technology classes to the community. In this role you will: * Assist customers with the utilization of Library computers, personal devices or other equipment and troubleshoot Library equipment for customers and staff * Create training materials for staff that assist with new technology. * Plan and lead training sessions and programs for staff and customers * Participate in regular team discussions regarding technology, Library services, customer assistance, and other topics. * Communicate with managers regarding needed maintenance or Help Desk tickets for issues with technology. * Schedule and provide one-on-one assistance for customers through Tech Connect appointments You will need to be: * Friendly, patient, and able to build relationships at all levels. * Strategic about assisting customers with different levels of technological proficiency * Capable of effectively presenting information and responding to questions from customers and staff * Flexible, positive, and willing to work with staff and colleagues to successfully overcome challenges. * Organized, detail-oriented, and able to work with competing tasks and priorities. You will need to have: * At least six months of customer service experience * An associate’s degree or equivalent from a two-year college or technical school is preferred; a high school diploma, or GED. * Strong communication, writing, speaking, and organizational skills. * Comfort with using and learning technology as the Library continues to evolve. Benefits include: * Competitive salary range starting at $17.67/hour * Medical, dental and life insurance * Paid vacation, holidays, and sick days * Pension plan through the Employees Retirement System of the City of St. Louis * Partial tuition reimbursement for approved courses * Professional development Hours for this position are: 40/week Mondays and Tuesday 8:40 am - 5:10 pm, Wednesdays and Thursdays 11:40 am - 8:10 pm, Alternating Friday/Saturday 8:40 am - 5:10 pm, one 4 hours Sunday every 6 weeks. Hours subject to change. About Buder Library: * Originally built in 1922. Buder Library has moved twice since its original location. * Housed in a large building with 4 levels totalling 40,000 square feet * Collection size is 80,000 items (includes juvenile and adult materials) * 1 computer lab (holds 12 computers and one copier) * 3 meeting rooms (one auditorium, one smaller conference room, and a multipurpose room) About the neighborhood: Buder is part of St. Louis Hills, a dynamic and busy neighborhood situated in the southwest area of St. Louis. In 2018, Buder celebrated its 20-year anniversary at Hampton Ave and Sutherland Ave, surrounded by a thriving retail and restaurant scene. The neighborhood has a large number of families with young children, a strong Bosnian community and an increasingly multicultural population. To apply: If you are interested in this opportunity, please visit slpl.org [https://slpl.org/]/employment and submit your resume with your application. Thank you!

Responsibilities

Assist customers with technology-related inquiries and provide training sessions. Troubleshoot library equipment and create training materials for staff.