PUBLIC TECHNOLOGY ASSISTANT RFT at St Louis Public Library

St. Louis, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jul, 26

Salary

18.67

Posted On

15 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Technical support, Troubleshooting, Training, Communication, Public speaking, Organizational skills, Technology instruction, Relationship building, Detail-oriented, Time management, Computer literacy

Industry

Libraries

Description

St. Louis Public Library Are you passionate about technology? Do you enjoy helping people? Does connecting people with technology and digital resources sound exciting? The St. Louis Public Library’s Buder Branch is seeking a Public Technology Assistant. The Library values the talents and perspectives that a diverse workforce brings and how this positively impacts our services and customer base. We seek people who understand these values to join our team. Our ideal candidate is someone who will connect the community to our resources to further our primary mission as a customer-centered public library providing vital services to the people of St. Louis. This role requires someone who is enthusiastic, patient, and committed to providing excellent customer service and is comfortable working with the public, providing technology-related assistance and heading technology classes to the community. In this role you will: * Assist customers with the utilization of Library computers, personal devices or other equipment and troubleshoot Library equipment for customers and staff * Create training materials for staff that assist with new technology * Plan and lead training sessions and programs for staff and customers * Participate in regular team discussions regarding technology, Library services, customer assistance, and other topics * Communicate with managers regarding needed maintenance or Help Desk tickets for issues with technology * Schedule and provide one-on-one assistance for customers through Tech Connect appointments You will need to be: * Friendly, patient, and able to build relationships at all levels * Strategic about assisting customers with different levels of technological proficiency * Capable of effectively presenting information and responding to questions from customers and staff * Flexible, positive, and willing to work with staff and colleagues to successfully overcome challenges * Organized, detail-oriented, and able to work with competing tasks and priorities You will need to have: * At least six months of customer service experience * An associate’s degree or equivalent from a two-year college or technical school is preferred; a high school diploma, or GED. * Strong communication, writing, speaking, and organizational skills. * Comfort with using and learning technology as the Library continues to evolve. Benefits include: * Competitive pay rate starting at $18.67 per hour * Medical, dental and life insurance * Paid vacation, holidays, and sick days * Pension plan through the Employees Retirement System of the City of St. Louis * 457(b) Deferred Compensation Plan * Partial tuition reimbursement for approved courses * Professional development Hours for this position are: 40 hours/week - Sundays 12:55 - 5:10, Mondays, Tuesdays, Wednesdays 8:30-6:15, Saturdays 8:40-5:10. Hours subject to change. About Buder Library: Located in the heart of the St. Louis South Hampton neighborhood in southwest St. Louis, the Buder Library is a vital community anchor surrounded by popular shops and restaurants. This branch serves as a central hub for lifelong learning, offering quiet study areas, reservable meeting rooms, and an extensive collection of books and media. With dedicated programming for all ages—including children's activities and literacy initiatives—the library is committed to fostering health, education, and social connection within the neighborhood. * Originally built in 1922. Buder Library has moved twice since its original location. * Housed in a large building with 4 levels totalling 40,000 square feet * Collection size is 80,000 items (includes juvenile and adult materials) * 1 computer lab (holds 12 computers and one copier) * 3 meeting rooms (one auditorium, one smaller conference room, and a multipurpose room) About the neighborhood: Buder is part of St. Louis Hills, a dynamic and busy neighborhood situated in the southwest area of St. Louis. In 2023, Buder celebrated its 25-year anniversary at Hampton Ave and Sutherland Ave, surrounded by a thriving retail and restaurant scene. The neighborhood has a large number of families with young children, an increasingly multicultural population and an active senior population To apply: If you are interested in this opportunity, please visit slpl.org [https://slpl.org/]/employment and submit your resume with your application. Thank you!

Responsibilities

The Public Technology Assistant will provide technical support to library patrons, including troubleshooting equipment and assisting with personal devices. Additionally, the role involves planning and leading technology training sessions for both staff and the community.