PUBLIC TECHNOLOGY ASSISTANT - RPT at St Louis Public Library

St. Louis, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Sep, 26

Salary

18.67

Posted On

29 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Technical Troubleshooting, Training Delivery, Communication, Organization, Patience, Public Speaking, Digital Literacy

Industry

Libraries

Description

Are you passionate about technology? Do you enjoy helping people? Does connecting people with technology and digital resources sound exciting? The St. Louis Public Library’s Barr Branch is seeking a Public Technology Assistant. The Library values the talents and perspectives that a diverse workforce brings and how this positively impacts our services and customer base. We seek people who understand these values to join our team. Our ideal candidate is someone who will connect the community to our digital resources to further our primary mission as a customer-centered public library providing vital services to the people of St. Louis. This role requires someone who is enthusiastic, patient, and committed to providing excellent customer service and is comfortable working with the public and providing technology-related assistance. In this role you will: * Assist customers with the utilization of Library computers, personal devices or other equipment and troubleshoot Library equipment for customers and staff * Plan and lead training sessions and programs for staff and customers * Participate in regular team discussions regarding technology, Library services, customer assistance, and other topics. * Communicate with managers regarding needed maintenance or Help Desk tickets for issues with technology. * Provide one-on-one assistance for customers through Tech Connect appointments * Be cross-trained to work in Circulation as needed You will need to be: * Friendly, patient, and able to build relationships at all levels. * Strategic about assisting customers with different levels of technological proficiency * Capable of effectively presenting information and responding to questions from customers and staff * Flexible, positive, and willing to work with staff and colleagues to successfully overcome challenges. * Organized, detail-oriented, and able to work with competing tasks and priorities. You will need to have: * At least six months of customer service experience * An associate’s degree or equivalent from a two-year college or technical school is preferred; a high school diploma, or GED. * Strong communication, writing, speaking, and organizational skills. * Comfort with using and learning technology as the Library continues to evolve. Benefits include: * Competitive salary range starting at $18.67/hr. * Medical, dental and life insurance * Paid vacation, holidays, and sick days * 401(a) Plan * 457(b) Deferred Compensation Plan * Partial tuition reimbursement for approved courses * Professional development Hours for this position are: Mondays 2:00-7:00 pm, and Wednesdays, Fridays & Saturdays 12:15-5:15 pm. One Sunday a month, hours subject to change. About Barr Library: * Opened September 17, 1906 * First Carnegie Library built at SLPL * Historic building renovated in 1996 * Creative Experience, a digital makerspace with 3D printers, large-format printing, a recording room, virtual reality and more, was added in 2020 * One meeting room About the neighborhood: Barr is part of the Gate District East neighborhood, a neighborhood situated near Jefferson and Highway 44. A vibrant, diverse neighborhood, the Gate District is experiencing growth and new construction, including a farm-to-table restaurant just down the block. Barr is also centrally located to the Lafayette Square, Fox Park, and McKinley Heights neighborhoods. To apply: If you are interested in this opportunity, please visit slpl.org [https://slpl.org/]/employment and submit your resume with your application. Thank you!

Responsibilities

Assist library patrons with computers, personal devices, and digital resources while troubleshooting equipment. Plan and lead technology training sessions and provide one-on-one technical support through Tech Connect appointments.