PUN - REF93815E_2026226843 - Accounts Receivable - Associate(UK Shifts) - B at WNS Global Services

Pune City, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

0.0

Posted On

30 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Prioritizing Work, SLA Adherence, Quality Efficiency, Inbound Calls, Outbound Calls, Query Answering, Portal Enhancement, Broker Registration, Reconciliations, Query Resolving, Email Inquiries, Complaint Management, Escalations, Process Improvement, Payment Allocation, Learning

Industry

Business Consulting and Services

Description

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description Prioritizing work and completion with the specified turnaround time.Adhering to Process SLA and Quality efficiencyHandle inbound and outbound calls to answer broker queriesPromote New ABC portal Enhancement and Register new brokersMaintaining high accuracy on Reconciliations and Query resolvingComprehending and responding to email inquiries from brokerManaging customer dissatisfaction and complaints, reporting to Team Manager and compliance team Working closely with the colleagues and delivering on the instructions from the Lead and Team managersTimely escalations on Broker account for Non Performing accountsContinues learning to improve knowledge and increase versatility (Learning Academy)Highlight any process risk and share improvement ideasParticipate in process huddles and contributeAllocation of Payment and identify payment from source description Qualifications BCOM Graduate

Responsibilities

The role involves prioritizing work to meet specified turnaround times while adhering to Service Level Agreements (SLAs) and quality standards. Responsibilities include handling broker communications via calls and email, managing account reconciliations, resolving queries, and escalating non-performing accounts.