Position Summary:
We are seeking a dedicated and organized Sales Desk Administrative Assistant to support our Tooling Technicians and Outside Sales team and provide excellent service to our customers. The ideal candidate will handle day-to-day administrative tasks, ensuring that customer interactions are seamless and efficient. This role involves regular communication with customers and co-workers, with a strong focus on managing customer account information.

Key Responsibilities:

• Communicate with customers via phone and email to assist with all aspects of their accounts and orders.
• Address customer and sales inquiries and provide first-line support for questions.
• Confirm delivery information and provide tracking and invoice details as needed.
• Index customer quote emails into SAP.
• Manage and update customer account data in SAP, following established compliance practices (Gatekeeper).
• Support co-workers and outside sales agents with various administrative needs.
• Perform other tasks as assigned by the supervisor to support the team and meet company objectives.

REQUIRED QUALIFICATIONS

• High School Diploma or GED required.
• Prior administrative experience, preferably in a sales support role.
• Previous experience in a manufacturing or shop environment is a plus.
• Experience in SAP is a plus.
• Excellent organizational skills with a strong attention to detail.
• Effective problem-solving skills and ability to prioritize tasks efficiently.
• Excellent communication skills, both verbal and written.
• Ability to multi-task and manage multiple priorities in a fast-paced environment.
• Strong computer skills, including proficiency in MS Office (Excel, Word, Outlook).

ATTRIBUTES

• Adaptability: Ability to adapt to changing work priorities and environments, demonstrating flexibility and willingness to take on different tasks as directed by the hiring manager.
• Communication Skills: Effective verbal and written communication skills, enabling clear and concise communication with team members and supervisors.
• Safety Consciousness: Commitment to adhering to safety protocols and procedures, ensuring a safe working environment for oneself and others.
• Desire for Learning & Continuous Improvement: Eagerness to learn and develop new skills, with a willingness to participate in training programs and pursue continuous improvement opportunities within the role. Actively seek opportunities to improve efficiency and productivity within assigned tasks, suggesting ideas for process enhancements or workflow optimization.
• Reliability: Dependability in fulfilling assigned tasks and responsibilities consistently, contributing to the overall efficiency and effectiveness of the team.
• Positive Attitude: A constructive and optimistic approach to challenges and tasks, fostering a supportive and encouraging work environment.
• Team Player: Ability to collaborate effectively with colleagues, demonstrating respect, empathy, and cooperation in achieving shared goals.
• Problem-Solving Skills: Capacity to approach issues or obstacles with creativity and resourcefulness, seeking practical solutions to improve processes and outcomes.
• Professionalism: Conducting oneself with professionalism and integrity, adhering to ethical standards and company policies in all interactions and activities.

EQUAL OPPORTUNITY EMPLOYER

Wilson Tool is an equal opportunity/affirmative action employer Women, minorities, individuals with disabilities, and veterans are encouraged to apply.
This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice

• Communicate with customers via phone and email to assist with all aspects of their accounts and orders.
• Address customer and sales inquiries and provide first-line support for questions.
• Confirm delivery information and provide tracking and invoice details as needed.
• Index customer quote emails into SAP.
• Manage and update customer account data in SAP, following established compliance practices (Gatekeeper).
• Support co-workers and outside sales agents with various administrative needs.
• Perform other tasks as assigned by the supervisor to support the team and meet company objectives