[Pune, India]Senior Real-Time Collaboration Engineer (Infrastructure) at Cinter Technology Services

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

13 Mar, 26

Salary

55000.0

Posted On

13 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Enterprise Collaboration Platforms, SIP, VoIP, Video Codecs, Real-Time Communications, Telephony, A/V Hardware, Troubleshooting, Documentation, MS Teams, WebEx, Zoom, PBX Systems, Dial Plans, QoS, Windows Administration, Linux Administration

Industry

IT Services and IT Consulting

Description

▶︎ Job Details ・Client: IT Financial Services Company ・Working Location: Pune, India ・Working style: Onsite / Hybrid ・Salary: USD 30K – 55K / per year (DOE) ・Working Hours: U.S. Eastern Time 9:00 AM – 5:00 PM ・Language: English ▶︎ Key Responsibilities • Design, implement, manage, monitor, support, and troubleshoot MS Teams (Telephony & Meetings) deployments. • Support MS Teams Rooms, MS Teams Boards, WebEx Boards, NEAT video conferencing systems, and other A/V hardware. • Support soft clients, web clients, desk phones, and third-party video conferencing units. • Implement and maintain integration across collaboration ecosystems including MS Teams, WebEx Meetings, Zoom, Cisco UCM, Cisco Expressway, and Cisco SBC. • Manage vendor relationships, procurement, and coordination for equipment and services. • Work closely with telecom operations teams to support connectivity requirements. • Ensure near-100% uptime of real-time collaboration systems, during and outside business hours. • Create and maintain detailed technical documentation, diagrams, and inventory. • Perform telecom wiring tasks such as punch-downs, rack installations, cabling, and lifting equipment (up to 50 lbs). • Provide off-hours, remote, and escalation-level support as needed. • Lead projects including planning, execution, resource coordination, and post-project debriefs. • Serve as final escalation point for Service Desk for collaboration-related incidents. ▶︎ The right candidate will possess: • In-depth expertise with enterprise collaboration platforms (Teams, WebEx, Zoom). • Strong understanding of SIP, VoIP, video codecs, dialing plans, and real-time communications. • Ability to manage multi-vendor conferencing ecosystems in a mission-critical environment. • Strong troubleshooting ability for telephony, A/V hardware, signaling, and network interaction. • Excellent cross-team communication and documentation skills. ▶︎ Required Qualifications & Skills • Bachelor’s degree in Engineering, Computer Science, or related technical field. • 10+ years supporting web collaboration, telephony, and video systems in mission-critical environments. • Strong experience with SIP audio/video integration and third-party SIP applications. • Experience with MS Teams Telephony & Meetings, WebEx Meetings, Zoom Meetings. • Experience with P2P and multi-point video conferencing environments. • Knowledge of real-time collaboration standards and protocols: SIP, H.323, MGCP, SCCP, H.264, H.265, WebRTC, E.164+, MPEG4 AVC. • Understanding of PBX systems, dial plans, VoIP, QoS, and real-time application operations. • Experience working in fast-paced financial/trading environments preferred. • Basic Windows/Linux administration; basic scripting/automation. • Strong testing methodology, problem-solving skills, and organizational abilities. • Excellent written and verbal communication skills. • Vendor-neutral or vendor-specific certifications preferred.

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Responsibilities

The role involves designing, implementing, managing, and troubleshooting MS Teams deployments and supporting various video conferencing systems. Additionally, the engineer will ensure high uptime of collaboration systems and manage vendor relationships.