JOB SPECIFICATION: PUPIL SUPPORT ASSISTANT - TERM TIME ONLY

Position: Pupil Support Assistant Location: Scarisbrick Hall Reports To: Head of Pastoral / Administration Manager Working Hours: 40 hours per week 8:30 – 5:30, Term time only. Salary: £21,964.80

JOB OVERVIEW:

Pupil Support is a key position within the pastoral team at Scarisbrick Hall. The role serves as the first point of contact for pupils and parents seeking support with a range of day-to-day issues, ensuring that students’ practical and well-being needs are met effectively and efficiently. The role combines administrative, well-being, and customer service duties, requiring a proactive, caring, and organised individual who can maintain a positive and supportive school environment.
This position requires someone who can manage pupil services such as lost property, help students with organisational issues, and provide first aid, all while maintaining an approachable and empathetic manner to support the overall well-being of the school community.
A great team player is needed with a good ‘can do’ positive attitude. Duties include covering our front lobby/reception area at key points during the main school day.
Scarisbrick Hall School is proud to have a reputation for high academic standards and staff who will go ‘above and beyond’ to secure the best possible outcomes for all students. The school is set in the beautiful setting of Scarisbrick Hall Park including woodland, lake and attractive surroundings. Scarisbrick Hall School is a member of the Independent Schools Association.
We are committed to safeguarding and promoting the welfare of children. Applicants must be willing to undergo child protection screening, including checks with past employers and them Disclosure & Barring Service. A full employment history is required for all applicants. The school will conduct this check.

EXPERIENCE:

o Previous experience in a similar role within a school or educational setting is preferred (e.g., school administrator, pastoral care assistant, or welfare officer).
o Knowledge of first aid and child safeguarding procedures is essential.[M(2]
o Experience working with children and young people, particularly in a support capacity.

SKILLS:

o Excellent interpersonal and communication skills, with the ability to engage positively with students, staff, and parents.
o Strong organisational skills with the ability to manage multiple tasks and prioritise effectively.
o Ability to remain calm under pressure and handle sensitive situations with discretion and empathy.
o Good administrative and IT skills, including familiarity with school management systems and Microsoft Office Suite.

QUALIFICATIONS:

· A relevant qualification in child care, education, or health and well-being is desirable but not essential.
· A current First Aid qualification (or the willingness to obtain one) is required.
Job Type: Full-time
Pay: £21,964.80 per year

Benefits:

• Free parking
• On-site gym
• On-site parking

Schedule:

• Monday to Friday
• Weekend availability

Work Location: In perso

· Act as the first point of contact for pupils, parents, and staff regarding day-to-day concerns or requests.
· Provide a “concierge” style service for pupils, offering advice, support, and guidance on a range of issues, from personal well-being to academic organisation.
· Support pupils with issues such as lost property, timetable queries, and assistance with personal belongings.
· Liaise with parents regarding pupil well-being, academic progress, and any non-urgent matters.
· Run an efficient and informative ticket system for updating enquiries relating to pupil services.
· Provide excellent customer service.