£70,000-£85,000 (DEPENDENT ON EXPERIENCE)

Here at Serco, we’re looking for a Purchase to Pay (P2P) Operations Manager who truly understands P2P operations - someone who can lead and inspire both onshore and offshore teams, manage complex service delivery through a BPO partner, and drive continuous improvement across a global landscape.
This is not just an operations role - it’s a people leadership role. You’ll need strong people management skills, with the ability to support and motivate teams across multiple regions and time zones. You’ll be working with a wide variety of stakeholders, so excellent communication, emotional intelligence, and relationship-building skills are essential. Whether it’s guiding your direct reports, influencing a BPO partner, or collaborating across procurement and finance teams, you’ll bring a calm, credible, and approachable leadership style.
This role is a critical part of our MyFinance Shared Services team, overseeing end-to-end P2P operations across the UK, Europe, Middle East, and ASPAC.

• Deep P2P operational experience, ideally gained in a global shared services environment
• Strong working knowledge of SAP (must understand the full P2P landscape in SAP)
• Proven experience managing offshore BPO partnerships
• A pragmatic, hands-on mindset - comfortable stepping in when needed, not just delegating
• A track record of leading high-performing teams and managing across different geographies
• Exceptional people skills - credible, approachable, and able to influence stakeholders at all levels
• A continuous improvement mindset - always looking for ways to make processes better
• Experience navigating complexity and driving change in a pressured and fluid environment