Key responsibilities:

• Purchase Requisition Creation: Agents process Purchase Requisitions (PRs) for both domestic and international end users in procurement software (Ariba, nSAP, vSAP, S4).
• Maintain Compliance: When creating PRs, Agents must ensure accuracy and alignment with Verizon’s procurement policies.
• Maintain a High Level Customer Service: Agents maintain a high level of customer service by ensuring timely resolution and accurate processing of PRs, while maintaining clear and consistent communication throughout the process.
• Involvement in Process Improvement : Agents identify and support process improvement initiatives to enhance efficiency, streamline the requisition workflow and improve end user satisfaction.
• Be part of the team that owns the End-to-End (E2E) process for all PC Accessory and discretionary desktop, laptop, and Mac requisitions.
• Tickets are submitted via a Service Now ticketing tool (AYS)
• Review “AYS tickets” for all hardware requests, verifying requestor type (new hire, employee, contractor), request type (standard/exception), and the appropriate ERP system (Ariba, nSAP, or vSAP).
• For new discretionary purchases of desktops, laptops, or Macs, ensure a WBS/AFE funding code is obtained.
• Create Purchase Requisitions (PRs) in the selected ERP system, including requestor information, funding details (if applicable), shipment address, and approval flow.
• Manage and update your AYS requests to inform end-users of pending manager approvals and proactively monitor aging approvals to ensure timely Purchase Order (PO) creation.
• Send POs to suppliers for confirmation and update tickets with estimated shipping dates.
• Complete Goods Receipts, update, and close tickets once devices are received and confirmed by the end-user.
• Manage end-to-end processing of non-catalogue procurement requests.
• Review incoming requests for completeness, accuracy, and compliance with organizational policies and relevant regulations.
• Collaborate with cross-functional teams (e.g., Finance, Sourcing, Accounts Payable) to facilitate smooth request processing and resolve issues.
• Proactively communicate status updates to stakeholders throughout the requisition lifecycle, from initial review to order placement.
• Complete necessary documentation (e.g., Goods Receipts, Service Entry Sheets) upon confirmed delivery of goods or services.

You’ll need to have:

• A Bachelor’s degree in business, or related field.
• Willingness to work virtually and in-person, and to attend company events.
• Internship experience in a business or related field and / or a project portfolio that supports.

Even better if you have one or more of the following:

• Experience in Microsoft Office and/or Google Suite.
• Exposure to enterprise software or related enterprise systems (ERP’s).
• Demonstrated strong verbal, written, communication and presentation skills.
• Demonstrated independent thinking, relationship and project management, and attention to detail.
• Analytical and leadership skills.