Purchasing Support Associate at Connection

Keene, New Hampshire, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Apr, 26

Salary

22.6

Posted On

20 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Basic Computer Knowledge, Microsoft Office Suite, Customer-Oriented, Supply Chain Logic, Negotiation Skills, Analytical Skills, Detail-Oriented, Good Judgment, Articulate Communication, Good Listening Skills, Social Skills, Problem-Solving Skills

Industry

IT Services and IT Consulting

Description

Overview What We Do We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department. Who We Are Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others. Why You Should Join Us You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. Responsibilities The Purchasing Support Associate provides entry-level support to Sales and the Purchasing Teams by facilitating requests via both electronic cases and telephone-based inquiries. In this capacity, the Associate provides Sales with the first line of support regarding a specific array of Supply Chain issues. The Associate receives training as available to increase knowledge and productivity.JOB DUTIES:• Assists with first-level responses to both telephone and electronic requests sent to the Purchasing Support Contact Center related to the following case topics and responsibilities, per knowledge level:• Provides price and availability on new or existing products, licenses, or service offerings• Researches and provides information on orders containing items with overdue ETAs• Facilitates “Request to Stock” inquiries for customer rollouts or “in stock” web offerings• Facilitates SKU Cancellation Requests• Requests and provides information on rejected POs and discontinued SKUs• Provides general order entry and fulfillment support to Sales Account Managers (AMs) as needed• Receives individual and group training as available to increase knowledge and productivity• Attends and participates in formal departmental meetings and row-based team discussions Min USD $18.75/Hr. Max USD $22.60/Hr. Qualifications • Basic computer knowledge with the ability to operate a keyboard for data entry• Working knowledge of Microsoft Office Suite, with the ability to create a document or simple spreadsheet• Command of JDE keying procedures as well as the use of related sales tools• Familiarity with our Vendor Partners’ web portals as well as our internal product availability tools• Customer-oriented, with the ability to listen to and anticipate the needs of the customer• General understanding of business philosophies and supporting procedures• General understanding of supply chain logic, processes, and the goals they support• Negotiation skills with the ability to ensure the best possible agreements and service to internal and external customers• Adaptable, with the ability to switch tasks based on shifting priorities• Analytical, with the ability to draw conclusions from data; systematic and rational• Detail-oriented, with item-by-item focus; meticulous attention to detail with the ability to proofread for accuracy• Good judgment, with the ability to formulate opinions, compare, and decide with good sense• Articulate, with the ability to express oneself clearly and professionally in written and oral communication• Good listening skills, with the ability to receive information completely and understand what is being said• Good social skills, with the ability to build professional relationships with internal Connection departments and our external Vendor and Distribution partners• Good problem-solving skills, with the ability to identify and prevent errors or delays Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a “live person".

Responsibilities

The Purchasing Support Associate provides entry-level support to Sales and the Purchasing Teams by facilitating requests via electronic cases and telephone inquiries. The Associate assists with first-level responses related to supply chain issues, including price and availability inquiries, order research, and general order entry support.