JOB DESCRIPTION & SUMMARY

At PwC, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth.
As a customer consulting generalist at PwC, you will join other individuals who possess a broad range of skills and experience in customer consulting. You will analyse client needs, provide consulting services across different customer-related areas, and offer guidance and support to help clients develop and implement effective strategies to enhance their customer experience, drive business growth, and improve overall customer satisfaction.

As a Senior Associate, you wil l lead a team of problem solvers, helping to solve complex business issues across the lifecycle of capital and infrastructure projects . PwC Professional skills and responsibilities for this management level include but are not limited to:

• Use feedback and reflection to develop self-awareness , personal strengths and address development areas.
• Delegate to others to provide stretch opportunities, coaching them to deliver results.
• Demonstrate critical thinking and the ability to bring order to unstructured problems.
• Use a broad range of tools and techniques to extract insights from current industry or sector trends.
• Review your work and that of others for quality, accuracy and relevance.
• Know how and when to use tools available for a given situation and can explain the reasons for this choice.
• Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
• Use straightforward communication, in a structured way, when influencing and connecting with others.
• Able to read situations and modify behavior to build quality relationships.
• Uphold the firm’s code of ethics and business conduct.
• Lead financial modeling, feasibility studies, and project evaluations for infrastructure projects.
• Lead project structuring, financing, and negotiations with stakeholders.
• Provide strategic insights and recommendations to clients on capital projects.
• Supervise less experienced team members and ensure quality deliverables.
• Collaborate with cross-functional teams to achieve project milestones.

MINIMUM EXPERIENCE REQUIRED

• Bachelor’s degree in E conomics , Finance, Business, Engineering or related field
• Master’s degree in business or finance related field is a plus .
• Professional qualifications like CFA (added advantage), ICAN/ACCA (required), PMP certification (required) etc.
• At least 5-7 years of relevant professional work experience in infrastructure advisory, consulting, or related fields .

• Use feedback and reflection to develop self-awareness , personal strengths and address development areas.
• Delegate to others to provide stretch opportunities, coaching them to deliver results.
• Demonstrate critical thinking and the ability to bring order to unstructured problems.
• Use a broad range of tools and techniques to extract insights from current industry or sector trends.
• Review your work and that of others for quality, accuracy and relevance.
• Know how and when to use tools available for a given situation and can explain the reasons for this choice.
• Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
• Use straightforward communication, in a structured way, when influencing and connecting with others.
• Able to read situations and modify behavior to build quality relationships.
• Uphold the firm’s code of ethics and business conduct.
• Lead financial modeling, feasibility studies, and project evaluations for infrastructure projects.
• Lead project structuring, financing, and negotiations with stakeholders.
• Provide strategic insights and recommendations to clients on capital projects.
• Supervise less experienced team members and ensure quality deliverables.
• Collaborate with cross-functional teams to achieve project milestones