PWEE707-2026 TELEPHONE OPERATOR at City of Tshwane

, , South Africa -

Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

366300.0

Posted On

09 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Care, Computer Literacy, Ethical, Communication Skills, Administrative Skills, Interpersonal Relations, Team Member, Attention To Detail, Professionalism, Work Independently, Integrity, Work Under Pressure, Flexibility, Meeting Deadlines, Organising Skills, Coordination Skills

Industry

Government Administration

Description

DEPARTMENT: ENERGY AND ELECTRICITY BUSINESS UNIT Division: Distribution Operations and Maintenance Section: Energy and Electricity System Control and Advisory Management Location: Power Failure Report Centre, Capital Park Depot Reference number PWEE707-2026 Position TELEPHONE OPERATOR To be advertised Internal External This position seeks to attract African female African male Coloured female Coloured male Indian female Indian male White female White male Person with disability All categories Job level T7 Scale R263 736,00 – R366 300,00 per annum Estimated remuneration package R367 621,00 – R498 166,00 per annum Job purpose To represent the City of Tshwane by handling all telephonic and email interactions pertaining to energy and electricity by capturing complaints and following up as quickly and efficiently as possible in order to provide consistent standards of quality service to customers to meet operational needs Appointment requirements Grade 12 At least six months’ relevant experience in a customer care environment Computer literacy Must undergo a criminal record check and such a person shall allow their fingerprints to be taken by the Tshwane Metro Police Department at own cost Willingness and ability to work shifts, standby and overtime Applicants must be willing to be placed anywhere in Tshwane from time to time as required and determined by the departmental management. Thus, by applying for any of these positions the applicants irrevocably accept this condition. Personal attributes and/or competencies Being ethical; good communication skills; good general administrative skills; good interpersonal relations; ability to be a good team member; ability to pay attention to detail; ability to be professional; ability to work independently at strategic level; having integrity; ability to work under pressure; flexibility; ability to meet given deadlines; exceptional and dynamic creativity to improve the functioning of the section; organising and coordination skills Primary functions Attend to telephonic and email enquiries pertaining to energy and electricity Perform callbacks to ensure customer satisfaction Escalate complaints to a higher level and provide feedback to clients Assist consumers (external and internal) with enquiries regarding electrical products and services Monitor interruption complaints in the archives and on cut-off lists SAP S70095256 New/natural attrition New Enquiries KM Mogale (012 358 2471) or S Machaba (012 358 6192)

Responsibilities

The primary functions involve attending to telephonic and email inquiries related to energy and electricity, performing callbacks to ensure customer satisfaction, and escalating complaints while providing feedback to clients. The role also includes assisting consumers with inquiries regarding electrical products and services and monitoring interruption complaints.