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QA at Coupang, Inc.

Taipei, , Taiwan -

Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

0.0

Posted On

15 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Audit, QA, Team Management, Performance Metrics, Escalation Management, Operational Issue Resolution, Hiring, Onboarding, Process Localization, Communication

Industry

Software Development

Description

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Position : QA_Program Management An operational leader responsible for managing the daily workflow and performance of the L3 and L4 team members. This role ensures the team meets its operational targets and contributes to a smooth launch in the new market. What will you do? Oversee day-to-day audit and QA workflows, including task assignment and resource allocation. Monitor team performance metrics and report progress to the L6 Manager. Manage escalations and resolve operational issues promptly. Participate in the hiring and onboarding of new team members. Assist in localizing processes, tools, and best practices for the Taiwan market. Serve as a bridge between the frontline team and senior leadership.

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Responsibilities

Oversee day-to-day audit and QA workflows, including task assignment and resource allocation. Manage escalations and resolve operational issues promptly while monitoring team performance metrics.