QA Engineer (C1) - Agentic AI at EXL Talent Acquisition Team

, , India -

Full Time

Start Date

Immediate

Expiry Date

07 Oct, 26

Salary

0.0

Posted On

09 Jul, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Agentic AI Testing, LLM Evaluation, RAG, Automation Pipelines, AI Quality KPIs, Team Leadership, CI/CD, LangGraph, CrewAI, AutoGen, Semantic Kernel, Microsoft Copilot Studio, TruLens, Promptfoo, AI Observability, Model Governance

Industry

Business Consulting and Services

Description

Key Responsibilities * 1. Agentic AI Testing, Evaluation & Automation * Define and execute testing strategies for LLM-based, multi-agent, RAG, and Agentic AI systems. * Validate autonomous agent behavior, reasoning, memory, tool usage, API/database integrations, and end-to-end workflows. * Evaluate AI outputs for accuracy, relevance, groundedness, consistency, completeness, toxicity, bias, hallucination risk, and guardrail compliance. * Define AI quality KPIs such as hallucination rate, groundedness score, agent success rate, task completion rate, response relevancy, latency, cost efficiency, and user satisfaction. * Build automated evaluation pipelines, quality scoring mechanisms, dashboards, and CI/CD-integrated quality gates. * Develop reusable test harnesses, simulators, and benchmarking frameworks to compare models, prompts, and agent configurations. * 2. Team Leadership & Capability Building * Build and lead a team of Agentic AI Quality Engineers. * Define team structure, testing standards, best practices, and governance models. * Mentor QA engineers in AI testing methodologies, evaluation techniques, and automation frameworks. * Drive innovation and adoption of emerging AI testing tools and technologies. * Collaborate with Product, Engineering, Data Science, and AI Research teams to improve overall AI quality. * * 3. Reporting & Stakeholder Management * Provide quality assessments and recommendations to leadership and stakeholders. * Present testing outcomes, risk assessments, KPI trends, and model evaluation reports. * Drive quality governance for Agentic AI initiatives across the organization. * Ensure traceability of testing activities, evaluation criteria, and quality benchmarks. EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com [http://www.exlservice.com/]. EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers. EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration – and we’ve been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that’s unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It’s our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we’re some of the best in the business. Contact us to see how we can help you achieve your goals.

Responsibilities

Lead a team of AI Quality Engineers to define and execute testing strategies for LLM-based, multi-agent, and RAG systems. Establish AI quality KPIs and build automated evaluation pipelines to ensure the reliability and safety of autonomous AI workflows.