About the job

Role : QA Test Lead – Airline Domain (Chatbot Testing)

Location: Abu Dhabi, UAE

Experience : 12+ years

Joining Preference: Immediate Joiners or candidates with a short notice period

We are hiring experienced QA Test lead for a leading airline organization in Abu Dhabi. This role is ideal for professionals with strong software testing expertise and prior exposure to the airline/aviation domain, particularly in chatbot or conversational AI testing.

Key Responsibilities

• Design, develop, and execute manual and automated test cases.
• Test chatbot and conversational AI applications across web and mobile platforms.
• Perform functional, regression, integration, system, API, and end-to-end testing.
• Validate chatbot conversations, user journeys, intents, and response accuracy.
• Identify, document, and track defects through to resolution.
• Collaborate with Product Owners, Business Analysts, Developers, and other QA team members in an Agile environment.
• Ensure high-quality software releases that meet business and customer expectations.

Required Skills & Experience

• Strong experience in Software Testing (Manual and/or Automation).
• Hands-on experience with chatbot or conversational AI testing.
• Experience with API testing using tools such as Postman or similar.
• Good understanding of Agile/Scrum methodologies.
• Knowledge of defect management and test management tools.
• Strong analytical and problem-solving skills.
• Prior experience working in the Airline/Aviation domain is highly preferred.
• Experience with Passenger Service Systems (PSS) or airline applications.
• Exposure to tools such as Selenium, Playwright, Cypress, or similar automation frameworks is an advantage.