You will design and oversee end-to-end testing strategies, drive automation and quality engineering practices, and lead a team of QA Analysts to ensure consistent, high-quality delivery. You will also play a key role in shaping modern testing approaches and embedding continuous improvement across the QA function.

As part of this you’ll:

• Lead the design and execution of end-to-end testing across multi-system, integrated digital journeys
• Coordinate integration testing across APIs, events, workflows, and external supplier systems
• Ensure data and process integrity across system boundaries, including reconciliation, error handling, and audit validation
• Lead the development of automated API and integration tests and integrate them into CI/CD pipelines
• Implement and promote contract testing and service virtualisation to reduce delivery dependencies
• Maintain and enhance reusable automated regression suites covering critical business services
• Support and oversee non-functional testing including performance, security, usability, and accessibility
• Ensure solutions meet compliance requirements including security standards, GDPR, and organisational controls
• Work closely with engineers, architects, BAs, and delivery teams to ensure shared quality standards and early test engagement
• Participate in Agile ceremonies including sprint planning, backlog refinement, and definition of done
• Provide QA input into design reviews, technical solutions, and release planning
• Lead QA Analysts, providing guidance, coaching, and technical oversight to ensure high performance
• Drive continuous improvement in automation, test coverage, tooling, and QA processes
• Contribute to runbooks, release readiness documentation, and test environment coordination
• Define and maintain test data strategies including synthetic, masked, and production-like datasets

What you’ll need to do the role:

• 7+ years’ experience in software testing or QA engineering within digital or cloud environments
• Proven experience in QA leadership or senior QA responsibility roles
• Strong experience across functional, integration, regression, and system testing
• Hands-on experience with test automation tools (e.g. Selenium, Playwright, Cypress, Robot Framework)
• Strong understanding of defect management and test lifecycle processes
• Experience working in Agile or hybrid delivery environments
• Strong communication skills with ability to engage technical and non-technical stakeholders
• Experience leading or mentoring QA engineers or analysts
• Working knowledge of SQL, JSON, and XML
• Experience with CI/CD pipelines (e.g. Azure DevOps, Jenkins, GitHub Actions)
• Understanding of API testing and microservices architectures
• Awareness of cloud platforms (Azure or AWS)
• Basic scripting skills (Python, JavaScript, PowerShell) – desirable
• Experience with enterprise platforms (e.g. ServiceNow, Dynamics 365, Power Platform, Appian, Maximo) – desirable
• Experience testing in event-driven or API-first architectures – desirable
• Knowledge of performance, accessibility, and security testing frameworks – desirable
• ISTQB Agile or Test Automation certifications – desirable
• SC clearance may be needed (or willingness to obtain it)
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