QA Leader/Customer Liaison at Synchrony Pharmacy

Indianapolis, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Feb, 26

Salary

0.0

Posted On

19 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Assurance, Customer Service, Error Reporting, Process Improvement, Regulatory Compliance, Training, Microsoft Office, Pharmacy Technician License

Industry

Pharmaceutical Manufacturing

Description

Overview At Synchrony Pharmacy, we offer collaborative clinical solutions for multiple aspects of senior housing and long-term care pharmacy. United by our culture of service, we believe in blending compassion with clinical expertise, to the benefit of our partners, our employees, and most importantly, the people we serve. Synchrony is an Ancillary division of Trilogy Health Services, which is an award winning company that is leading the way in employee benefits, professional development, personal wellness and recognition. We invite you to learn more about our unique culture and the exciting opportunities that exist within our organization. Let’s talk about benefits. Competitive salaries and weekly pay Wage increases EVERY quarter Student loan repayment, scholarships, and tuition reimbursement Health, dental, vision, and life insurance kick in on the first of the month after your start date 401(k) Match Bonuses for attendance, referrals, and gas Quarterly employee recognition ceremonies And so much more! Synchrony Pharmacy complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Synchrony Pharmacy cumple con las leyes federales de derechos civiles aplicables y no discrimina por motivos de raza, color, nacionalidad, edad, discapacidad o sexo.Synchrony Pharmacy 遵守適用的聯邦民權法律規定，不因種族、膚色、民族血統、年齡、殘障或性別而歧視任何人。 Responsibilities Investigates and responds to any customer care inquiries or complaints. Researches error reporting and identifies trends to determine areas of focus for process improvement. Hours - Monday-Friday 9:00am-5:30pm Duties 1. Manages and records all external med errors for quality assurance to include tracking and reporting.2. Provides education and takes steps to ensure corrective action is followed to avoid or minimize future errors.3. Researches error reporting and identifies trends to determine areas of focus for process improvement.4. Ensures regulatory compliance as it pertains to controlled substances.5. Provides in-service training to educate facilities on controlled substances and provide retraining when necessary.6. Schedules, plans, and leads regularly occurring QA meetings.7. Cross-trains in other areas of the pharmacy as schedule dictates.8. Travel (10%) including overnight stay as needed. Qualifications High school diploma with additional college classes preferred. Licenses/Certifications State Pharmacy Technician License. Experience Five (5) to seven (7) years in healthcare, senior living industry or long-term care environment preferred. Exemplary computer skills that includes experience and good working knowledge of the Microsoft OfficeSuite of products.

Responsibilities

Investigates and responds to customer care inquiries or complaints, and manages external medication errors for quality assurance. Provides education and corrective actions to minimize future errors and ensures regulatory compliance.