Are you looking to make an impactful difference in your work, yourself, and your community? Why settle for just a job when you can land a career? At ICW Group, we are hiring team members who are ready to use their skills, curiosity, and drive to be part of our journey as we strive to transform the insurance carrier space. We’re proud to be in business for over 50 years, and its change agents like yourself that will help us continue to deliver our mission to create the best insurance experience possible.
Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for ten consecutive years as a Top 50 performing P&C organization offering the stability of a large, profitable and growing company combined with a focus on all things people. It’s our team members who make us an employer of choice and the vibrant company we are today. We strive to make both our internal and external communities better everyday! Learn more about why you want to be here!

EDUCATION AND EXPERIENCE

Bachelor’s degree from a college or university required in Computer Science, Information Systems or related field or equivalent combination of education and experience. Minimum 7-9 years of experience in similar position in IT. Supervisory experience preferred.

KNOWLEDGE AND SKILLS

Ability to evaluate current test procedures and drive optimization. Ability to organize and motivate a team, analyze, and resolve risks, promote, and execute quality standards. Ability to lead, manage, coach and mentor a team. Has a solid engineering foundation indicated by a demonstrated understanding of product design, life cycle, software development and support services. Complex project management experience. Leadership experience in a matrix organization. Work effectively in both Agile/Scrum and Waterfall (for specific external vendor-led efforts) frameworks. Ability to quickly understand and gain domain expertise in highly complex existing application and architecture. Automation feasibility definition and hands-on execution experience; ability to train others on automation practices and tools. Ability to design, create, implement automated test cases for complex features. Desire to seek continuous improvement in the quality assurance practices. Experience mentoring QA team members. Knowledge of Insurance Industry best practices and business workflows plus. Industry standard certification in Quality Assurance is strongly desired. Good understanding in details, the complexity and intricacies of software testing methodologies and software development plan. Empowers and coordinates QA teams to meet the product and project objectives on quality assurance. Experience working with Selenium a plus. Good working knowledge of testing SOAP and RESTful API.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Occasionally the work environment may be loud.

PURPOSE OF THE JOB

The purpose of this job is to create, maintain, negotiate, and establish in-house quality standards and specifications, and act as consultant to developmental and operational processes, quality practices, and quality audits. This position exists to ensure design quality while making sure that the software adheres to quality standards set for testing all software products that are either built in-house or configured on the cloud. This position will also be responsible for leading transformation efforts where automated tests are performed in a continuous integration environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Defines, develops, and implements Quality Engineering activities to support business strategy.

• Performs requirement and design analysis; identifying key features and associated priority to determine the best test approach.
• Manages all quality aspects of the design control process: quality planning, verification and validation planning and execution, risk management and regulatory and compliance support.
• Provides support for all activities by participating in initial process design, development, and implementation phases.
• Interfaces with internal partners to resolve technical issues and initiates process improvements.
• Takes initiative to identify and solve technical and procedural deficiencies to improve productivity.
• Identifies alternatives and trade-offs to provide detailed information to be used in planning processes.
• Uses data trends to work with the business to facilitate process improvements.
• Creates and implements efficient and productive processes that improve testing procedures across QAE team members.
• Collaborates and engages with various QAE team members within the company to ensure successful releases.

Provides Quality Assurance oversight.

• Provides QAE review and approval of tests generated by the team.
• Provides expertise in critical areas of quality to business and IT, and influences project test solutions.
• Represents the Quality department on cross-functional teams across the IT organization.
• Implements and helps manage software build, release, and configuration management process working with other teams.
• Creates and implements test frameworks demonstrating usability, maintainability, and scalability.
• Provides oversight for agile development practices, continuous integration, and continuous deployment.
• Creates test labs for mobile and application specific testing.
• Plays an advisory role on best practices around data integration.
• Develops and maintains automated test harnesses and libraries.
• Serves as a Subject Matter Expert for IT and business initiatives that directly have an impact focusing on software quality, workflow, client experience, and enhancement efficiency.

Develops and leads a team of Quality Assurance Engineers.

• Provides second level response for Quality and Compliance issues and to answer questions and solve complex problems.
• Provides daily direction to team. Communicates Mission, Values, and other organization operating principles to direct reports.
• Establishes and maintains the overall work cadence and, in partnership with Department leadership, ensures performance and outcomes strive for excellence in delivery and customer experience. Ensures that the entire team is engaged and that leadership practices encourage development, recognition, and retention.
• Establishes and adheres to hiring criteria, on-boarding, and training requirements for incoming staff.
• Oversees the performance management and development process for the team and performs performance management duties, development planning and coaching for direct reports.
• Manages technology and other resources, workload, and customer requests for Department services. Ensures adherence to all Company policies and procedures and Compliance responsibilities.
• Ensures data quality, adherence to IT security guidelines, profitability and other risk-related metrics for self and members of the team.