QA Pillar Lead at SimplePractice

Ciudad de México, , Mexico -

Full Time

Start Date

Immediate

Expiry Date

11 May, 26

Salary

0.0

Posted On

10 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

People Management, Test Strategy Definition, Test Planning, Automation Initiatives, Technical Debt Reduction, Workload Balancing, Shift-Left Approach, Career Growth Support, Hiring Management, Cross-team Collaboration, Quality Metrics, SDLC Improvement, Agile/Scrum, OOP Principles, Test Documentation, Release Readiness

Industry

Software Development

Description

Role Summary Drives quality from a pillar-wide perspective by defining strategies, planning tests, and coordinating communication across squads. Partners closely with EMs and PMs to balance workloads, mitigate cross-squad quality risks, and continuously improve SDLC practices and product quality. Core Responsibilities Lead a team of 6–7 QA engineers (hybrid roles: manual + automation). Define and maintain test strategies and test plans within the pillar (domain). Drive automation initiatives and lead efforts to reduce technical debt. Proactively identify gaps in test coverage and drive automation improvements. Plan and prioritize automation scope in collaboration with the Automation Core Team. Balance QA workload across squads (Scrum teams) to ensure efficiency and quality. Drive a shift-left approach to surface issues early in the SDLC and TDLC. Hold regular 1:1s with pillar QAs, the QA Manager, and pillar leadership (Director/PM/EM). Act as the first QA point of contact for the pillar. Facilitate cross-team collaboration and alignment on quality goals, risks, and timelines. Support career growth, including promotions and professional development plans (PDPs). Act as a hiring manager for QA roles and own onboarding plans (30/60/90). Collaborate with other departments (DevOps, Security, TSE, Customer Support, etc.) to resolve blockers and ensure release readiness. Promote knowledge sharing and process improvements across squads. Provide regular updates on QA progress, risks, and achievements to stakeholders. Maintain visibility into quality metrics through dashboards and reports. Facilitate retrospectives and post-mortems to drive continuous improvement. Oversee test environment stability and coordination with DevOps. Participate in quarterly reviews to present QA progress, risks, and success metrics to senior leadership. Requirements: Minimum 3 years of proven people management experience. Minimum 6 years of proven QA experience in both manual and automation testing. Hands-on experience in both manual and automated QA roles. Proficient in Ruby or another programming language (e.g., Python, JavaScript) with a solid understanding of OOP principles, data structures, and standard libraries. Skilled in using metrics to measure and improve quality outcomes. Experienced in mentorship and team development. Proficient in creating comprehensive test documentation — test plans, test cases, test scripts, and test reports — ensuring full coverage and traceability. Strong experience working in Agile/Scrum development environments. Bonus Points: Experience with RSpec, Cucumber, or MiniTest as DSLs for testing. Experience with performance testing and analysis. Familiarity with Capybara, Watir, HTTParty, Faraday, RESTClient (API testing), and Appium (mobile testing). Experience with the Ruby testing ecosystem (Rake, Faker, FactoryBot, RuboCop, etc.). Experience using Linear tracker. Knowledge of compliance standards (PCI, HIPAA). Familiarity with the FHIR standard.

Responsibilities

This role drives quality strategy across the pillar by defining tests, coordinating communication, and partnering with engineering and product managers to mitigate risks. Key duties include leading a team of QA engineers, defining test strategies, driving automation, and balancing QA workload across Scrum teams.