EDUCATION:

• Bachelor’s degree in civil engineering, construction management, business administration, or 7 yrs equivalent experience in a related field required.

EXPERIENCE:

• Minimum 5-7 years of experience in construction quality management or a similar role required.
• 3-5 years of experience in data center construction or telecommunications installation preferred.
• Proven experience managing quality on large-scale construction projects.

KNOWLEDGE:

• Expertise in telecommunications construction materials, methods, and processes.
• In-depth knowledge of industry standards, codes, and regulations (ISO, ASTM, ACI, OSHA, etc.).

SKILLS:

• Strong leadership and team management skills.
• Excellent problem-solving and decision-making abilities.
• Proficiency in quality management software and tools.
• Effective communication and interpersonal skills to engage with diverse teams and stakeholders.

ABOUT THE ROLE

Direct Line (“DL”) is a high growth global technology services company with primary focus in providing design, integration, installation, maintenance and managed services to well-known data center operators and technology companies. Direct Line deploys decades of experience and knowledge through key partnerships with hyperscale technology companies and multi-tenant data center operators that give its clients a competitive marketplace advantage. Direct Line is committed to continually improving our industry through certified training of cutting-edge technicians that deliver superior results with a passion for detail. Direct Line is headquartered in Fremont, California with additional locations in Virginia, Tennessee, North Carolina, New Mexico, the Pacific Northwest, Asia-Pacific and Europe.
We are looking for a Construction Quality Manager (QM) who will support our project management and leadership teams by providing managerial oversight of the site-level quality assurance and control processes for one or multiple construction projects. The QM ensures that all project activities meet the highest standards of quality, compliance, and safety, while driving continuous improvement in construction practices. The QM applies strong leadership, technical expertise, and routinely collaborates with cross-functional teams to achieve project excellence across all designated locations. QM exhibits a proven ability to drive business results with their installation process control and improvement insights. They must be comfortable working with a wide range of stakeholders and functional teams. The right candidate will have a passion for discovering improvement opportunities and implementing solutions by working with stakeholders to continuously improve business outcomes.

WHAT YOU’LL DO

• Core Responsibilities
• Manage implementation, monitoring, and maintenance of the Quality Management System and procedures, including:
• Quality Control inspections and reporting.
• Process audits and evaluations of effectiveness and efficiency.
• Quality improvement projects initiated to achieve optimal project efficacy and process efficiency.
• Monitor and manage quality issue processes to ensure timely and accurate reporting and remediation procedures.
• Identify and prioritize continuous improvement opportunities. Activate and lead improvement initiatives with Program Manager approval.
• Develop and train quality professionals included in each of the projects’ staffing networks.