Job Description & Details

About Us

We are a FinTech Business Consulting & SaaS. At our core, we believe that building exceptional financial technology is about creating trust, ease, and reliability. Based in the heart of Birmingham, we are scaling an alternative business finance solution platform designed to connect founders and financial institutional lenders seamlessly. We pride ourselves on cultivating a warm, collaborative, innovative and forward-thinking workplace where every team member is empowered to shape our product's future.

Job Summary

We are seeking an experienced QA & Quality Lead specialising in FinTech and SaaS environments to oversee and enhance our software quality assurance processes.

We are looking for a thoughtful and collaborative QA & Quality Lead to champion quality assurance across our core web and mobile applications platforms.

In this role, you will be a tester and more importantly, you will be a vital bridge between our technical engineering team, our product vision, and our go-to-market strategies. By ensuring that what we promise in our marketing and brand messaging is flawlessly delivered in the user experience, you will help protect and grow our reputation. Furthermore, you will take on a leadership role in mentoring peers, shaping testing best practices, and fostering a culture of continuous quality improvement toward a continuous and improved user experience.

The ideal candidate will possess a strong background in software testing, automation, and development methodologies, with a focus on delivering reliable, high-quality solutions. This role involves leading testing strategies, managing test automation frameworks, and collaborating with cross-functional teams to ensure seamless software releases and better experience usability. The successful applicant will be instrumental in maintaining the integrity of our products through rigorous testing and continuous improvement initiatives.

Key Responsibilities & Deliverables

1. Quality Leadership & Strategy

• Lead the design and evolution of our end-to-end testing strategies, shaping how we validate web and mobile fintech workflows.
• Mentor, guide, and collaborate with junior team members and cross-functional partners, instilling a shared passion for quality, attention to detail, and user empathy.
• Spearhead automation initiatives to streamline development cycles while cultivating a supportive, knowledge-sharing engineering culture.

2. Marketing & Product Alignment

• Partner closely with product, design, and marketing teams to ensure that new features, user interfaces, and promotional rollouts function impeccably from a user's perspective.
• Validate that platform user journeys match brand promises, ensuring a friction-free, intuitive experience for both borrowers and lenders.
• Translate customer feedback and front-line insights into actionable quality improvements that enhance overall platform satisfaction.

3. Technical Execution & System Reliability

• Design, implement, and maintain robust automated and manual test scripts for complex financial APIs, databases, and front-end portals.
• Oversee performance, load, and security testing to ensure our lending platform remains stable, responsive, and secure under diverse operational conditions.
• Proactively identify, track, and resolve system anomalies, working hand-in-hand with software engineers in a supportive, problem-solving environment.
• Develop and maintain test automation frameworks using tools such as Selenium, TestNG, JUnit, Cucumber, and related technologies.
• Integrate testing processes within CI/CD pipelines using Jenkins, GitLab, Azure DevOps, or similar tools to facilitate continuous integration and deployment.
• Conduct various types of testing including functional, system, performance (using LoadRunner), user acceptance (UAT), regression, API (REST/SOAP), and load testing to validate software quality.
• Perform root cause analysis on defects to identify underlying issues and collaborate with development teams for effective resolution.
• Ensure adherence to SDLC processes and industry best practices for quality assurance throughout the software development lifecycle.
• Support release management activities by verifying build integrity and coordinating deployment procedures.
• Collaborate with business analysts and developers during requirements gathering to ensure testability and coverage of business requirements.
• Provide technical support during testing phases and assist in troubleshooting complex issues across various operating systems including Windows, Linux, iOS, Android, and cloud environments such as AWS and Azure.
• Maintain documentation of test cases, scripts, defect reports, and test results for audit purposes.
• Lead efforts in implementing DevOps practices related to testing automation and deployment pipelines.

Key Requirements & Qualifications

• Education: Bachelor’s degree or higher in Computer Science, Software Engineering, Information Technology, or a related discipline (satisfying RQF Level 6 criteria).
• Experience: Meaningful professional experience in software testing, QA engineering, or quality automation, ideally within FinTech, SaaS, or high-growth digital environments.
• Core Competencies:
• Proficiency in test automation frameworks (e.g., Selenium, Cypress, Playwright) and API testing tools (e.g., Postman).
• Familiarity with scripting languages such as Python, JavaScript, or Java.
• A natural talent for cross-functional communication, bridging the gap between technical teams, product managers, and business stakeholders.
• Mindset: Empathetic, detail-oriented, collaborative, and eager to take ownership in a supportive startup community.
• Right to Work / Sponsorship: Full eligibility to work in the UK, or the requirement of a Skilled Worker Visa sponsorship via an approved sponsor.

Skills

• Extensive experience with test automation tools such as Selenium, TestNG, JUnit, Cucumber (software testing tool), HP ALM, TFS or similar platforms.
• Strong understanding of APIs (REST/SOAP), web services, service-oriented architecture (SOA), XML/JSON data formats.
• Proficiency in programming languages including Java, C#, Python, JavaScript or PHP for scripting automation tests.
• Knowledge of CI/CD tools like Jenkins, GitHub/GitLab/Bitbucket repositories (Git), SVN or TFS for version control.
• Familiarity with database systems such as MySQL, Oracle, Microsoft SQL Server, MongoDB or DB2; including SQL/PL-SQL queries for data validation.
• Experience with performance testing tools like LoadRunner or similar solutions; capable of conducting system performance analysis.
• Understanding of SDLC methodologies including Waterfall and Scrum; experience with requirements gathering and business analysis.
• Skills in debugging complex issues across multiple operating systems including Windows and Linux environments.
• Knowledge of cloud platforms such as AWS or Azure; experience with web technologies like HTML5, CSS3, MVC frameworks, Node.js or JSP is advantageous.
• Strong analytical skills combined with excellent attention to detail; capable of performing root cause analysis effectively.
• Proven leadership abilities in managing QA teams or projects; excellent communication skills for stakeholder engagement.
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Job Description & Details

About Us

We are a FinTech Business Consulting & SaaS. At our core, we believe that building exceptional financial technology is about creating trust, ease, and reliability. Based in the heart of Birmingham, we are scaling an alternative business finance solution platform designed to connect founders and financial institutional lenders seamlessly. We pride ourselves on cultivating a warm, collaborative, innovative and forward-thinking workplace where every team member is empowered to shape our product's future.

Job Summary

We are seeking an experienced QA & Quality Lead specialising in FinTech and SaaS environments to oversee and enhance our software quality assurance processes.

We are looking for a thoughtful and collaborative QA & Quality Lead to champion quality assurance across our core web and mobile applications platforms.

In this role, you will be a tester and more importantly, you will be a vital bridge between our technical engineering team, our product vision, and our go-to-market strategies. By ensuring that what we promise in our marketing and brand messaging is flawlessly delivered in the user experience, you will help protect and grow our reputation. Furthermore, you will take on a leadership role in mentoring peers, shaping testing best practices, and fostering a culture of continuous quality improvement toward a continuous and improved user experience.

The ideal candidate will possess a strong background in software testing, automation, and development methodologies, with a focus on delivering reliable, high-quality solutions. This role involves leading testing strategies, managing test automation frameworks, and collaborating with cross-functional teams to ensure seamless software releases and better experience usability. The successful applicant will be instrumental in maintaining the integrity of our products through rigorous testing and continuous improvement initiatives.

Key Responsibilities & Deliverables

1. Quality Leadership & Strategy

• Lead the design and evolution of our end-to-end testing strategies, shaping how we validate web and mobile fintech workflows.
• Mentor, guide, and collaborate with junior team members and cross-functional partners, instilling a shared passion for quality, attention to detail, and user empathy.
• Spearhead automation initiatives to streamline development cycles while cultivating a supportive, knowledge-sharing engineering culture.

2. Marketing & Product Alignment

• Partner closely with product, design, and marketing teams to ensure that new features, user interfaces, and promotional rollouts function impeccably from a user's perspective.
• Validate that platform user journeys match brand promises, ensuring a friction-free, intuitive experience for both borrowers and lenders.
• Translate customer feedback and front-line insights into actionable quality improvements that enhance overall platform satisfaction.

3. Technical Execution & System Reliability

• Design, implement, and maintain robust automated and manual test scripts for complex financial APIs, databases, and front-end portals.
• Oversee performance, load, and security testing to ensure our lending platform remains stable, responsive, and secure under diverse operational conditions.
• Proactively identify, track, and resolve system anomalies, working hand-in-hand with software engineers in a supportive, problem-solving environment.
• Develop and maintain test automation frameworks using tools such as Selenium, TestNG, JUnit, Cucumber, and related technologies.
• Integrate testing processes within CI/CD pipelines using Jenkins, GitLab, Azure DevOps, or similar tools to facilitate continuous integration and deployment.
• Conduct various types of testing including functional, system, performance (using LoadRunner), user acceptance (UAT), regression, API (REST/SOAP), and load testing to validate software quality.
• Perform root cause analysis on defects to identify underlying issues and collaborate with development teams for effective resolution.
• Ensure adherence to SDLC processes and industry best practices for quality assurance throughout the software development lifecycle.
• Support release management activities by verifying build integrity and coordinating deployment procedures.
• Collaborate with business analysts and developers during requirements gathering to ensure testability and coverage of business requirements.
• Provide technical support during testing phases and assist in troubleshooting complex issues across various operating systems including Windows, Linux, iOS, Android, and cloud environments such as AWS and Azure.
• Maintain documentation of test cases, scripts, defect reports, and test results for audit purposes.
• Lead efforts in implementing DevOps practices related to testing automation and deployment pipelines.

Key Requirements & Qualifications

• Education: Bachelor’s degree or higher in Computer Science, Software Engineering, Information Technology, or a related discipline (satisfying RQF Level 6 criteria).
• Experience: Meaningful professional experience in software testing, QA engineering, or quality automation, ideally within FinTech, SaaS, or high-growth digital environments.
• Core Competencies:
• Proficiency in test automation frameworks (e.g., Selenium, Cypress, Playwright) and API testing tools (e.g., Postman).
• Familiarity with scripting languages such as Python, JavaScript, or Java.
• A natural talent for cross-functional communication, bridging the gap between technical teams, product managers, and business stakeholders.
• Mindset: Empathetic, detail-oriented, collaborative, and eager to take ownership in a supportive startup community.
• Right to Work / Sponsorship: Full eligibility to work in the UK, or the requirement of a Skilled Worker Visa sponsorship via an approved sponsor.

Skills

• Extensive experience with test automation tools such as Selenium, TestNG, JUnit, Cucumber (software testing tool), HP ALM, TFS or similar platforms.
• Strong understanding of APIs (REST/SOAP), web services, service-oriented architecture (SOA), XML/JSON data formats.
• Proficiency in programming languages including Java, C#, Python, JavaScript or PHP for scripting automation tests.
• Knowledge of CI/CD tools like Jenkins, GitHub/GitLab/Bitbucket repositories (Git), SVN or TFS for version control.
• Familiarity with database systems such as MySQL, Oracle, Microsoft SQL Server, MongoDB or DB2; including SQL/PL-SQL queries for data validation.
• Experience with performance testing tools like LoadRunner or similar solutions; capable of conducting system performance analysis.
• Understanding of SDLC methodologies including Waterfall and Scrum; experience with requirements gathering and business analysis.
• Skills in debugging complex issues across multiple operating systems including Windows and Linux environments.
• Knowledge of cloud platforms such as AWS or Azure; experience with web technologies like HTML5, CSS3, MVC frameworks, Node.js or JSP is advantageous.
• Strong analytical skills combined with excellent attention to detail; capable of performing root cause analysis effectively.
• Proven leadership abilities in managing QA teams or projects; excellent communication skills for stakeholder engagement.
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