QA Systems Integration Specialist at Every Child's Hope

, , -

Full Time

Start Date

Immediate

Expiry Date

07 Apr, 26

Salary

0.0

Posted On

07 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Assurance, Systems Integration, EHR Administration, Data Reporting, Performance Analytics, Staff Training, Technical Support, Project Planning, Accreditation Compliance, SQL, Data Visualization, MS Office Suite, Digital Training Content, Collaboration Tools, Risk Management, Policy Development

Industry

Non-profit Organizations

Description

Job Details Position Type: Full Time The Quality Assurance and Systems Integration Specialist assists the Performance Improvement Director in leading ECH’s efforts to foster high-quality, continuously improving services. This role models a strong quality-improvement ethic and employs specialized knowledge, technical skills, and structured quality-improvement processes to strengthen the agency’s service delivery. Key Responsibilities Systems Integration & Administration Serve as the agency’s lead administrator and systems integration specialist for the EHR. Design, build, and maintain electronic forms, workflows, and fields to support program operations and regulatory compliance. Ensure all forms and system components align with future EHR system enhancements. Review existing forms and reports for accuracy, relevance, and operational efficiency, collaborating with program directors to validate and update content. Utilize EHR reporting tools to create and maintain internal reports and dashboards. Coordinate advanced build requests with the EHR Provider as needed. Ensure that all system updates, workflows, and reporting changes are completed before system upgrades and major releases. Coordinate information collection across administrative and client systems to ensure accurate demographic, utilization, and outcome data. Quality Assurance, Compliance & Accreditation Maintain a working knowledge of accreditation (COA), licensure (DSS, DHSS), contractual, and regulatory requirements (HIPAA, OSHA, health/safety) for which ECH is accountable. Interpret external requirements and articulate their application within daily operations and service delivery. Conduct routine quality assurance audits to monitor compliance with state, federal, accreditation, and internal standards. Support risk management initiatives, including reviewing medication errors, incident reports, and compliance indicators. Assist in the development, documentation, and updating of policies, procedures, plans, logic models, flow charts, and explanatory narratives. Maintain ECH’s Key Performance Indicators (KPIs) and related datasets aligned with operational strategic goals. Co-lead accreditation efforts by assessing operations relative to standards, contributing to self-study documentation, preparing site visits, responding to findings, and documenting maintenance and self-reports. Data Reporting & Performance Analytics Build dashboards, KPIs, and reporting tools to support agency leadership in decision-making, performance improvement, and strategic planning. Manage demographic, utilization, and outcome data from initial collection through final reporting; analyze findings and document implications. Maintain accurate and timely data reporting for funders, accreditation bodies, and internal stakeholders. Support the Development Office by providing data, evaluative summaries, and reports required by grantors and funders. Monitor data integrity across integrated systems (EHR, spreadsheets, etc.) and initiate corrective action as needed. Staff Training, Support & Consultation Train staff on EHR updates, new forms, workflows, and system features; develop user guides, training materials, and instructional resources. Provide ongoing technical support related to system use, documentation accuracy, data reporting, and troubleshooting. Assist staff in interpreting evaluative information and identifying opportunities to improve effectiveness, efficiency, and compliance. Monitor progress on quality improvement plans, prompting and assisting staff to complete each cycle with fidelity. Project Planning & Implementation Lead planning, implementation, and testing for major system updates, including the EHR. Develop and track project timelines, deliverables, and communication plans. Coordinate with IT, program directors, and external vendors to ensure smooth transitions during upgrades and new system rollouts. Oversee process development that strengthens operations, minimizes risk, and promotes best practices. Additional Responsibilities Collect and assimilate information from data systems, constituent feedback, and incidental occurrences to support ongoing monitoring and evaluation. Document findings, quality improvement recommendations, and performance outcomes. Ability to conceive structure-process-outcome relationships; standards-practices-outcome relationships; cause-effect relationships. Ability to interpret regulatory and technical standards and academic literature for applied meaning. Ability to write technical and policy-level documents and explanatory narratives. Ability to organize and meet workflow deadlines and ongoing special projects. Ability to interact with a wide variety of staff and influence positive participation in quality improvement activities. Must continuously meet requirements for training and certification as assigned. Responsible for tasks and projects as assigned. Qualifications Required Key Skills and Qualifications Bachelor’s Degree or Certification in a relevant field. Experience with learning management systems, staff development, or accreditation compliance is highly valued. Proficiency in MS Office Suite, Advanced Excel, SQL, Data visualization tools (Power BI), Visual communications/graphic design platforms (Canva), EHR platforms, screen recording software, video conferencing tools, and database systems. Proficiency with producing digital training content (presentations, e-learning modules, handouts, videos, etc.). Proficiency with virtual and digital collaboration tools to lead in person, remote, and hybrid meetings and trainings. Preferred Experience: One year of training, teaching, and facilitation of training is preferred Experience working in a child welfare agency Essential Functions and Physical Demands While performing the duties of this job, the specialist is regularly required to use hands to finger, handle, or feel and talk or hear. The specialist is frequently required to sit. The specialist is occasionally required to reach with hands and arms. Specific vision abilities required by this job include close vision. While performing the duties of this job, the specialist is expected to maintain composure, professionalism, make sound judgements, and ethical decisions in a variety of situations including stressful and mentally challenging situations. The specialist must have reliable transportation and the capability to travel and report to all worksites. This role requires occasional travel. Classification Full Time, Salary, Exempt

Responsibilities

The QA Systems Integration Specialist leads efforts to improve service quality and integrates systems for effective program operations. This role involves maintaining compliance with regulatory standards and conducting quality assurance audits.