Y-Axis Jobs Logo
Send us feedback
telephone  +91 7670 800 001
Log in Sign up Try Premium
QA Team Lead (MOA) | Onsite at Tasq Staffing Solutions, Inc.
Pasay, Metro Manila, Philippines -
Full Time

Start Date

Immediate

Expiry Date

11 Aug, 26

Salary

0.0

Posted On

13 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Quality Assurance, Team Leadership, Performance Monitoring, Call Evaluation, Feedback Delivery, Process Improvement, International Travel Account Support, Documentation

Industry

Staffing and Recruiting

Description
Work Setup: Onsite (MOA, Pasay) Urgency: Urgent Status: Active Account/Category/Campaign: Quality Assurance We're looking for an experienced QA Team Lead who can strengthen quality standards and drive continuous improvement. Non-Negotiable Requirements: Experience supporting international travel accounts At least 2 years of QA Team Lead experience Key Responsibilities: Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards. Documents on quality issues and performance measures for management review. Provides information to assist in the feedback and formal education process of individuals on the phone. Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. Executes specialized projects and activities and typically works according to set principles. Usually generates and initiates own workload and doesn't need instructions or guidelines. Might also supervise work of less experienced professionals, provide professional expertise and take responsibility for the end product. Positions at this level are expected to significantly improve the day-to-day activities/processes.
Responsibilities
The role involves monitoring and evaluating customer contact methods to ensure adherence to quality standards. The lead is responsible for documenting performance measures and providing feedback to staff to drive continuous improvement.