At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.
This Position reports to:
Local Industy Lead, Paper UK
Represents ABB as Home Based, Field Service Engineer in the North East of England on customer paper

manufacturing facilities.

• As part of the Northern Service Team provide 24/7 support on site for ABB QCS and DCS

equipment.

• After initial ABB product training, you will be responsible to deliver the Service Agreement to

scope, activities include Preventative and Corrective maintenance on ABB QCS/DCS equipment,

configuration, calibration, modification, cleaning, adjustment.

• Participate in a 1 week in 3 on Call Rota.
• Develop a strong working relationship with customer across production and engineering

MORE ABOUT US

The Process Industries Division serves the mining, minerals processing, metals, cement, pulp and paper, battery manufacturing, and food and beverage, as well as their associated service industries. The Division brings deep industry domain expertise coupled with the ability to integrate both automation and electrical systems, increase productivity and reduce overall capital and operating costs for customers. For mining, metals and cement customers, solutions include specialized products and services, as well as total production systems. The Division designs, plans, engineers, supplies, installs and commissions integrated electrical and motion systems, including electric equipment, drives, motors, high power rectifiers and equipment for automation and supervisory control within a variety of areas including mineral handling, mining operations, aluminum smelting, hot and cold steel applications and cement production. The offering for the pulp and paper industries includes control systems, quality control systems, drive systems, on-line sensors, actuators and field instruments. Digitalization solutions, including collaborative operations and augmented reality, help improve plant and enterprise productivity, and reduce maintenance and energy costs.
Join us. Be part of the team where progress happens, industries transform, and your work shapes the world.
Run What Runs the World.

YOUR ROLE AND RESPONSIBILITIES

• Provide High level field and in house technical support, including out of hours support.
• Fulfil Service Agreement obligations, demonstrated by the use of ABB ServicePro and other
• reporting tools.
• Provide application support and software troubleshooting to customers, on site and by remote
• dial in.
• Advises clients as to maintenance procedures, evolution, site planning, operational methods,
• process measurement and control.
• Flexibility to travel to sites anywhere in the UK for above activities in addition to primary areas of
• responsibility.
• Prepare and write technical reports for internal and external use.
• Promote sales of maintenance services and equipment, including spare parts, and advise Sales
• department of possible sales leads.
• Assists Sales and Account management with preparation of quotations.
• Commission equipment in the field as part of the project team.

QUALIFICATIONS FOR THE ROLE

• Degree or HND in Electrical or Measurement & Control Engineering – essential
• Clean Driving Licence (UK) - essential
• Self-Motivated and able to work unsupervised - essential
• Demonstrate excellent customer focus - essential
• Good networking skills - essential
• Results orientation – essential
• Knowledge of Paper Industry - desirable
• Knowledge of ABB QCS or DCS systems - desirable
• Commercial awareness - desirable