WHAT YOU’LL EXPERIENCE

Our Team Members are at the heart of everything we do and we’re always looking for ways to support your career journey and reward great work:

• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
• A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.
• A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder App and access to our partner Grace Papers for support on managing your career while balancing family commitments
• Attractive remuneration package, including base salary, performance-based incentive schemes and tool of trade.

Reporting to the Head of Point to Point Operations (P2P) the Network Operations Manager drives daily operational excellence, collaborating with HomeRun, eComX, and Store teams to deliver best-in-class customer service efficiently.

You will:

• Manage crowdsourced delivery partners for contract/policy compliance and optimal customer experience.
• Analyze the operation of the business to ensure that the customer is receiving best in class service and optimize for highest NPS performance
• Govern the customer feedback management process and framework to ensure we are working with delivery partners to address and resolve customer concerns.
• Review and improve delivery KPI’s and influence store and state operational teams to act
• Partner closely with Tech squads to develop product road maps to improve and enhance convenience offers
• Collaborate with stakeholders to manage store capacity/volume and advise on future planning.
• Review window and geographic mapping profile for stores to address concerns with on time delivery, drop cost and capacity fluctuations.
• Support and/or lead the planning and execution of key seasonal and promotional events with our crowdsourced delivery partners