[QMM] Customer Quality Engineer (Chinese language) at Bosch Group

Hà Nội, Ha Noi, Vietnam -

Full Time

Start Date

Immediate

Expiry Date

17 Apr, 26

Salary

0.0

Posted On

17 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Communication, Problem Solving, 8D Methodology, Failure Analysis, Stakeholder Management, Teamwork, Independent Working, Quality Performance Metrics

Industry

Software Development

Description

Company Description The Bosch Group is a leading global supplier of technology and services. Since the beginning of 2013, its operations have been divided into four business sectors: Automotive Technology, Industrial Technology, Consumer Goods, and Energy and Building Technology. The Bosch Group comprises Robert Bosch GmbH and its roughly 360 subsidiaries and regional companies in some 50 countries. If its sales and service partners are included, then Bosch is represented in roughly 150 countries. This worldwide development, manufacturing, and sales network is the foundation for further growth. Bosch Global Software Technologies Company Limited (BGSV) is 100% owned subsidiary of Robert Bosch GmbH - one of the world’s leading global suppliers of technology and services, offering end-to-end Engineering, IT, and Business Solutions. Starting its operation from 2010 at Etown 2 in HCMC, BGSV is the first software development center of Bosch in Southeast Asia. BGSV nowadays have over 4,000 associates, with a global footprint and presence in the US, Europe, and the Asia Pacific region. With our unique ability to offer end-to-end solutions that connect sensors, software, and services, we enable businesses to move from the traditional to digital or improve businesses by introducing a digital element in their products and processes. Job Description We are looking for a Customer Quality Engineer (CQE) to act as the quality interface between customers in Vietnam and their contract manufacturer (CM) sites. This role requires strong problem-solving, customer communication, and the ability to work independently while collaborating with cross-functional teams. Key Responsibilities Serve as the quality window toward Vietnam customers and their CM sites. Collect failed parts, summarize failure information, and manage FAR (Failure Analysis Report) data. Monitor and report quality performance metrics (e.g., PPM), identify trends and drive improvement actions. Coordinate Failure Analysis (FA) with internal teams/labs and ensure timely closure. Lead/drive 8D problem-solving process and prepare 8D reports for customers/CMs. Communicate FA results clearly, explain root cause and corrective/preventive actions to customers. Provide on-site support at customer/CM locations when needed. Build and maintain strong relationships with customers, CMs, and internal stakeholders. Qualifications Must have Education: B.E. in Electronics/Electrical/Mechatronics/Physics/Chemistry/Materials or equivalent. Experience: At least 4 years of experience working directly with customers in quality/customer-facing functions (CQE, Quality Engineer, Customer Support Quality, Supplier/Manufacturing Quality with customer interface, etc.). Solid knowledge/experience in: 8D methodology Failure analysis coordination and structured problem-solving Language: Mandarin: HSK4 or above required. English: Good working proficiency (business communication). Strong communication, stakeholder management, and customer handling skills. High self-motivation, systematic thinking, teamwork mindset, and independent working capability. Nice to have Experience with MEMS sensors or semiconductor products/production environment. Background in customer complaint handling, escalation management, or cross-site quality coordination (CMs). Additional Information Why BOSCH? Because we do not just follow trends, we create them. Together we turn ideas into reality, working every day to make the world of tomorrow a better place. Do you have high standards when it comes to your job? So do we. At Bosch, you will discover more than just work. Benefits and Career Opportunities Working in one of the Best Places to Work in Vietnam and Top 30 of the Most Innovative Companies all over the world Join in a dynamic and fast-growing global company (English-speaking environment), with opportunity to work in global projects and being a part of innovation team contributing initiative ideas to the hi-tech world Onsite opportunities: short-term and long-term assignments in worldwide offices Engage in our diverse training programs which surely help strengthen both your personal and professionalism 13th-month salary bonus + attractive performance bonus (you'll love it!) + annual performance appraisal 100% offered salary and mandatory social insurances in 2-month probation 15++ days of annual leave + 1-day of birthday leave Premium health insurance for employee and 02 family members Flexible working time and working model Lunch and parking allowance Good benefits of company activities such as: football, badminton, yoga, Aerobic, team building… Legal Entity: Bosch Global Software Technologies Company Limited

Responsibilities

The Customer Quality Engineer will serve as the quality interface between customers in Vietnam and their contract manufacturer sites, managing failure analysis and quality performance metrics. They will also lead problem-solving processes and communicate results to customers.