COMPANY

Credit Genie is a mobile-first financial wellness platform designed to help individuals take control of their financial future. We leverage artificial intelligence to provide personalized insights and are building a financial ecosystem by offering tools and services that provide instant access to cash, and building credit. Our goal is to empower every customer to achieve long-term financial stability.
Founded in 2019 by Ed Harycki, former Swift Capital Founder (acquired by PayPal in 2017). Backed by Khosla Ventures and led by industry pioneers from companies such as; PayPal, Square, and Cash App, we are well positioned to build the future of inclusive finance through cutting-edge technology and customer-centric solutions.
At Credit Genie, we are looking for an enthusiastic Qualitative UX Researcher with strong customer communication skills to join our user research team. You will help gather valuable customer insights while developing your research capabilities through mentorship and hands-on experience. This role focuses primarily on customer interaction skills, with opportunities to learn formal UX research methodologies by working closely with our experienced Product and Analytics teams.
This entry-level position is ideal for someone with excellent interpersonal skills and a genuine interest in understanding customer needs. You’ll be supported in developing research expertise while contributing to our customer-centric approach to financial products and services.

REQUIREMENTS

• 0-2 years of experience in customer-facing roles such as customer service, sales, or similar positions requiring strong communication skills.
• Excellent interpersonal skills with demonstrated ability to build rapport and engage in meaningful conversations.
• Strong listening skills and ability to ask thoughtful follow-up questions.
• Strong documentation and organization skills with attention to detail.
• Genuine curiosity about customer behavior and motivations.
• Ability to work collaboratively in a team environment.
• Bachelor’s degree preferred but not required for candidates with relevant experience.
• Comfort with basic technology tools and willingness to learn research-specific applications.
• Strong written and verbal communication skills.
• Adaptability and enthusiasm for learning new skills and methodologies.