ABOUT US

The Salvation Army is a Christian movement and one of Australia’s largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Quality Advisor – Aged Care Services

Full-time Hybrid Role | Based in Sydney | Make a Meaningful Impact in Aged Care

• Join an industry leading Aged Care provider at an exciting time of industry reform and organisational growth
• Ensure the highest standards of care and safety for residents and clients
• Engage project management, and cross-functional collaboration opportunities
• Access to not-for-profit salary packaging & meals and entertainment benefits

About Us
The Salvation Army Aged Care supports over 2,000 residents across a network of residential aged care homes and community programs. As a respected Christian, not-for-profit provider, we’re dedicated to delivering person-centred care with dignity, respect, and compassion. We are innovating how we deliver quality and safety—now we want you to lead this change.
About the role
In this key role as Quality Advisor you will support our Residential Aged Care operations to meet compliance requirements and implement & maintain the required supporting systems and processes. This is a permanent full-time position and will be based at our office in Redfern - Sydney.
You will work along another Quality Advisors (RAC) report to and are supported by the General Manager Care Quality and Compliance in Residential Aged Care . You may be involved in other related quality activities, e.g. peer review, as per the requirements of the Organisation. Intra- and interstate travel to the our aged care centres will be required.
Role & Responsibilities

You will support a RAC portfolio in specific inter- and intrastate locations with:

• support of improved outcomes via action plans / programmes for continuous improvement
• monitoring CIR resolution, PCI progress, clinical performance and regulatory compliance;
• implementation of new policies, procedures and work instructions
• rectification action plans arising from internal audits, review audits or complaint investigations
• provide guidance and support leading up to, during and post visits by the regulator
• support the drafting of submissions and responses to the ACQSC or other regulatory parties
• validating assessments of program quality and clinical risk
• induction support for new centre/site/program managers in TSA quality framework and systems and quality expectations
• manage accreditation applications
• provision of clinical advice and support to leaders and staff

• Join an industry leading Aged Care provider at an exciting time of industry reform and organisational growth
• Ensure the highest standards of care and safety for residents and clients
• Engage project management, and cross-functional collaboration opportunities
• Access to not-for-profit salary packaging & meals and entertainment benefit