A LITTLE BIT ABOUT US

At Serco, we’re a fast-growing company, serving governments around the globe. Our work spans sectors a wide range of sectors including Justice, Immigration, Defence, Leisure, Healthcare, Transport, and Citizen Services. We’re committed to delivering, improving and redesigning public services for the benefit of everyone, guided by our values of Trust, Care, Innovation, and Pride.
Our inclusive recruitment process: We see people first and foremost for their performance and potential. We’re a proud holder of the Gold Inclusive Employer Standard and a Disability Confident Leader, championing fair access to employment and equal opportunities for all. As such we’ll make reasonable adjustments from interview through to employment.
As part of the Disability Confident Scheme, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
Sometimes we receive a high volume of applications, which may lead us to close the application period early. To ensure you don’t miss out, please apply as soon as possible.

• Experience of handling customer contacts and resolving customer enquires
• Proven coaching skills to improve performance
• Ability to communicate both verbally and written
• Numeracy skills
• Ability to coach and work as part of a team, support colleagues and promote excellent team spirit
• Ability to plan and organise time and tasks effectively
• Expertise in the use of a PC with experience of using Microsoft Office
• Performance focused with a desire to deliver an excellent customer service
• A desire and commitment to achieving results and target