Are you fluent in both Dutch and English, with a sharp eye for detail and a passion for coaching others?
Adecco is currently hiring for a Bilingual (Dutch/English) Quality Analyst to join the team of a world-class class action administration firm. This is a remote position, offering the flexibility to work from anywhere in Canada.
We’re looking for a quality-driven professional who thrives in a virtual environment, excels at identifying process improvements, and can deliver impactful training and coaching. You’ll play a key role in ensuring contact center performance and compliance through QA evaluations, training delivery, and continuous feedback.
If you’re fluent in both Dutch and English, detail-oriented, and passionate about coaching others to deliver exceptional service, we’d love to hear from you!

REQUIREMENTS:

• Must be legally eligible to work in Canada
• Must be Bilingual - Dutch/English in both verbal and written communication
• Applicants must be available to work an overnight/early morning shift, starting at 3 AM and concluding at 11 AM
• 3-5 years of customer service or contact center experience, including QA or training functions
• Exceptional communication and coaching skills
• High attention to detail with strong organizational and documentation skills
• Proficient in computer systems and quality monitoring tools
• Ability to work independently and prioritize in a fast-paced virtual setting
• Comfortable giving constructive feedback and managing performance expectations
  Apply now to this Bilingual (Dutch/English) Quality Analyst job for immediate employment consideration and an Adecco Recruiter will be in touch with you soon, if you qualify for this role!
  @@j

• Monitor and evaluate customer interactions to ensure adherence to quality standards and procedures
• Provide coaching and feedback to contact center agents to improve service delivery and accuracy
• Identify performance trends and areas for improvement
• Develop and deliver training sessions for new hires and upskilling existing team members
• Support the creation and continuous improvement of training materials and QA evaluation forms
• Collaborate with leadership to enhance team performance and customer experience
• Maintain documentation of quality scores and training activities
• Participate in regular calibration sessions to ensure scoring consistency
• Assist with reporting and insights that support operational decision-making