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Quality Analyst (AU Telco experience required) at Gear Inc

Muntinlupa, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

26 Sep, 26

Salary

0.0

Posted On

28 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Analysis, Telco Operations, SLA Tracking, Service Delivery, Billing, Provisioning, Reporting, Process Improvement, Analytical Skills, Communication Skills

Industry

Outsourcing and Offshoring Consulting

Description

Job Summary We are looking for an experienced Quality Analyst to join our Australian Telco project team. This role is responsible for monitoring and improving service quality, ensuring that all customer interactions and delivery workflows meet AU Telco standards. Its a great opportunity for candidates who want to grow toward coordination or service delivery management roles. Work Setup & Schedule: Location: on-site in Alabang, Metro Manila, Philippines. Shift & Work Hours: 6:00 AM - 3:00 PM Manila Time Responsibilities Monitor and evaluate Telco service delivery quality across multiple workflows (billing, provisioning, customer service). Track SLA performance and prepare reports on service quality trends. Liaise with internal teams (CS, Billing, Technical, Project) and vendors to identify and resolve delivery issues. Support process improvement and ensure compliance with AU Telco quality guidelines. Participate in regular calibration and service review sessions with clients. Requirements At least 1 years of experience in Telco operations (AU Telco preferred) QA, Billing, or Service Delivery. Strong analytical, reporting, and communication skills. Familiar with Telco workflow tools or quality tracking systems. Detail-oriented, organized, and proactive in identifying process gaps. Comfortable working in a fast-paced, SLA-driven environment. Why You'll Love This Role Opportunity to work with one of the leading AU Telco accounts. Exposure to cross-functional collaboration and end-to-end service delivery processes. A potential growth path toward Service Delivery or Project Coordination positions.

Responsibilities

The role involves monitoring and evaluating Telco service delivery quality across billing, provisioning, and customer service workflows. It also requires tracking SLA performance and collaborating with internal teams and vendors to resolve delivery issues.