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Quality Analyst at Canon

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

26 Feb, 26

Salary

0.0

Posted On

28 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Assurance, Customer Experience, Documentation, Compliance, Process Improvement, Analytical Skills, Communication Skills, Time Management, Team Collaboration, Coaching, Root Cause Analysis, Data Entry, Service Quality, Training, Reporting, Problem Solving

Industry

Outsourcing and Offshoring Consulting

Description

Location: McKinley Hill, Taguig Schedule: 8AM - 5PM (Dayshift) Work Set-Up: Temporary Onsite (Hybrid after training) What We Offer Work-life balance in a supportive environment Competitive compensation and benefits package Opportunity to grow your career in a global company Essential Duties Identify and understand client requirements to anticipate needs Ensure a positive customer experience Handle documentation and compliance requirements in coordination with the CUK onshore team Support Operations Supervisor and Team Leader in implementing policies and procedures aligned with Canon’s standards Suggest and support process improvement initiatives to maintain consistent service quality Verify accuracy and collate information required by clients Contribute to team improvement projects, including tools and process changes Prepare weekly and monthly QA reports for Operations Supervisor Conduct quality evaluations of service team transactions to ensure accuracy, completeness, and timeliness Provide coaching to associates on areas for improvement identified during evaluations Flag critical issues to Operations promptly Participate in weekly calibration sessions with Operations and stakeholders Assist Team Leads with root cause analysis of top error drivers Collaborate with Operations to improve processes and reduce repeat issues Conduct certification and QA guideline discussions for new hires before endorsement to Operations Qualifications Bachelor’s degree in any business-related discipline Product and solutions knowledge to understand implications for order processes Customer-centric mindset with strong analytical skills and accurate data entry experience Excellent communication skills High level of accuracy and strong work ethic Strong time management and prioritization skills Ability to work independently and as part of a team

Responsibilities

The Quality Analyst will identify client requirements and ensure a positive customer experience while handling documentation and compliance. They will also conduct quality evaluations and provide coaching to associates to maintain service quality.