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Quality Analyst at Citi

Chennai, tamil nadu, India -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

0.0

Posted On

18 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Assurance, Training and Development, Performance Evaluation, Problem Solving, Technical Experience, Microsoft Office, Customer Solutions, Product Mastery, Process Mastery, Policy Mastery, Process Control, Banking Experience, Audit Experience, Communication, Team Collaboration, Evaluative Judgments

Industry

Financial Services

Description

Keeps abreast of best practices in Quality Assurance. Provides input with regards to all training and development needs for assigned personnel. Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, etc. Applies basic understanding of how own area integrates within own subject area. Makes evaluative judgments to solve problems based on analysis of factual information; resolves problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents. Direct impact by ensuring the quality of tasks provided by self and others on team. Exchanges ideas and information in a concise and logical manner with tact and sensitivity to audience diversity. May act as backup for manager. Minimum 5+ Years of Experience Solid skills in Microsoft Office suite (e.g. Word, Excel, Outlook) Experience as a Customer Solutions Officer is preferred; possesses Product, Process and Policy Mastery Previous experience as a Process Control Officer (Intermediate Level) and/or has had similar Banking/Audit experience Bachelor's/University degree or equivalent experience ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

Responsibilities

The Quality Analyst is responsible for ensuring the quality of tasks performed by themselves and their team. They evaluate performance, provide training input, and solve problems using their technical experience.