Quality Analyst at Citi

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

0.0

Posted On

18 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Analysis, Performance Improvement, Data Interpretation, Analytical Skills, Attention to Detail, Microsoft Office, Process Evaluation, Policy Formulation, Industry Standards, Communication Skills, Customer Solutions, Performance Trends, Judgment, Recommendation, Specialized Products, Organizational Processes

Industry

Financial Services

Description

Develops working knowledge of industry practices and standards. Reviews performance over time and calculates/analyzes performance trends. Partners with business and/or training to identify performance issues; independently develops performance improvement tools. Recommends specific action steps to improve quality. Analyzes processes, identifies gaps and formulates policies that have limited but direct impact on the business. Provides judgments and recommendations to management based on quality reviews. Applies good understanding of how the team interacts with others in accomplishing the goals of the area. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Interprets data and makes recommendations. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Limited but direct impact on the business through the quality of the tasks/services provided. Develops working knowledge of industry practices and standards. Ensures work output is consistent and achieves the required quality standard by maintaining attention to detail and adherence to organisational processes Minimum 8+ Years of Experience Previous experience as a Customer Solutions Officer is preferred Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. * - Solid skills in Microsoft Office suite (e.g. Word, Excel, Outlook) Attentive to detail and possesses high analytical skills Working knowledge of specialized products, processes, systems & services Bachelor's/University degree or equivalent experience ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

Responsibilities

The Quality Analyst develops knowledge of industry practices, reviews performance trends, and partners with business to identify performance issues. They analyze processes, recommend action steps to improve quality, and provide judgments to management based on quality reviews.