Quality Analyst (Client exposure) at Sutherland

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

0.0

Posted On

11 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Performance Management, Service Quality Assurance, Client Communication, Reporting, Data Analysis, Quality Audits, Coaching, Calibration, Process Documentation, MS Office, Excel, Analytical Skills, Verbal Communication, Written Communication, Identity And Access Management

Industry

IT Services and IT Consulting

Description

Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results. Job Description Our Quality Analyst get to: Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction Strengthen relationships Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations Keep management updated: Relay important information in the form of timely and accurate reports Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations Produce quality audits, coach team members and participate in internal and external calibrations Qualifications Our most successful candidates will: Bachelor’s degree Experience with process documentation Experience as quality specialist (1-3 years) Be able to work in MS Office Have advanced-level knowledge of Excel Be able to work in a fast-paced environment Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner Identity and Access Management background or familiarity will be considered advantage Additional Information Additional information: Additional health and life insurance coverage Generous annual leave Food vouchers and various discounts Transportation / Utilities allowance Competitive salary and clear career progression World-class on-the-job training Fully remote opportunity - Bulgaria based All your information will be kept confidential according to EEO guidelines.

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Responsibilities

The Quality Analyst will oversee and manage performance and service quality to guarantee customer satisfaction while establishing and maintaining communication with clients or team members to understand needs and resolve issues. They are also responsible for relaying important information via timely and accurate reports and producing effective strategies based on data analysis and observations.